Reservations Manager

At Belmond, luxury is executed to perfection for our guests every single day. If you are looking to be a part of a legacy of luxury, this is your moment. You will be part of a team that enhances guest experiences through personalized handling of reservations. We are inviting applications from suitably qualified people to fill the position of Reservations Manager, at Cap Juluca, A Belmond Hotel, Anguilla. In your role, you will be responsible for managing the reservations process and delivering outstanding results including a focus on LQA Standards and Forbes 5-star rating, by ensuring Quality, attention to detail, and driving perfection throughout the resort.

• Oversee the reservation functionality of the resort and work closely with the Director of Reservation to maximise revenue
• Manage and monitor reservations, training, and Guest Response processes
• Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, department management and policy and procedure implementation and enforcement
• Manage the department's adherence to achieving the hotel's selling strategy
• Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues, and special events
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development, and delivering recognition and reward
  
  

Requirements

• Bachelor's degree in business administration/Hospitality/Sales and Marketing or related field
• 2 to 4 years of experience as a Reservations Manager or Assistant Rooms Manager in luxury hospitality or related job function
• Strong leadership skills to effectively manage and motivate a high-performing team
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent communication, organizational and time management skills
• Computer literate in Microsoft applications
• Ability to work well under pressure
  
  

Benefits

WHAT WE OFFER:

At Cap Juluca, A Belmond Hotel we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and health insurance plans
• Complimentary and preferred rate experiences at our iconic destinations
• Training and Development Programs
  
  

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

Cap Juluca, A Belmond Hotel is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

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