Representative, Petline Claims

Definity is a leading insurance company in Canada, and they are seeking a Representative for Petline Claims to adjudicate pet health claims in compliance with policy terms. The role involves assessing claims, providing guidance to teams, and collaborating with veterinary practices and customers. Responsibilities Assess eligibility of claim conditions based on policy wordings Assess claims and requesting medical records for review in association with claims Assess requests for Pre-Authorizations and Pay Practice Direct claim forms and determining outcome of disallowance or approval Provide support of decisions and guidance on product and claims adjudication for Insurance Advisors and Territory Managers Provide support and guidance to veterinary practices through the Vetline Collaborate with channel partners and customer policy holders to obtain information for claims submissions and adjudication Provide support to customer and channel partner enquiries in regard to claims submissions and conducting post-claims customer surveys to strive toward improving Net Promoter Score Draft customer correspondence and documents of insurance Skills Animal Health Technologist (AHT) designation or equivalent combination of education and experience Previous veterinary clinic experience Bilingual and English-speaking candidates are welcome to apply Benefits Hybrid work schedule for most roles Company share ownership program Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Wellness and recognition programs Discounts on products and services Company Overview Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. It was founded in 2021, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is