Representative, HR Service Delivery (Remote)

Sunrise,FL - USA Position Requirements Our NAPA Direct T1 Service Desk Representatives Service Delivery Specialists deliver high quality, personalized customer service in a team-based HR Shared Services environment focusing on providing accurate handling of all incoming HR, payroll, benefits and expense related inquires. Our customers include; active and terminated employees, managers and leaders, and Center of Excellence (COE) teams for HR and Finance. PRIMARY RESPONSIBILITIES: • Provide outstanding customer experience in response to phone and online inquiries • Triage all case inquiries • Escalate more complex issues to Tier 2 or the appropriate COE as required • Resolve inquiries by accessing information in Workday, HR SharePoint, Conga contract management system, and NAPA Direct portal • Respond to phone or online help requests on navigating the HR Portal and other HR related systems • Complete Verifications of employment requests, as applicable • Partner with Payroll and other COEs, as appropriate to resolve issues • Assist in explaining policies and providing guidance on various HR, payroll, finance, and Workday processes. • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs) • Review employee relocation expense reimbursement & coordinate payment with payroll • Process employee referral payments in Workday • Support employees through the Leave of Absence (LOA) process • Lead the repayment process between NAPA and employees; producing letters, communicating payments received and coordinating with collection agency REQUIRED QUALIFICATIONS: • Associates Degree, Bachelor's Degree Preferred • 1 Year Experience in HR Shared Service environment • Knowledge of HR, Payroll, Benefits concepts and terminology • Strong ability to grasp information quickly and probe effectively when required • Effective research, problem-solving and follow-through skills • Excellent organizational skills and the ability to prioritize requests and duties • Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences • Demonstrate strong customer service orientation • Confident phone presence • Strong attention to detail • Ability to remain positive under pressure • High integrity, sound judgment and discretion regarding the handling of confidential information • Flexibility to handle changing work demands DESIRED QUALIFICATIONS: • Workday (HCM) and ServiceNow (Case management) knowledge/experience strongly preferred TOTAL REWARDS: • Salary: $21.17 - $29.12 hourly • Generous benefits package, including: • Paid Time Off • Health, life, vision, dental, disability, and AD&D insurance • Flexible Spending Accounts/Health Savings Accounts • 401(k) • Leadership and professional development opportunities EEO Statement North American Partners in Anesthesia is an equal opportunity employer. Apply tot his job