Representative--Bilingual

First National Financial LP is one of Canada’s largest non-bank lenders, specializing in residential mortgages. They are seeking a Bilingual Insurance Representative to support the Residential Insurance Team by managing inquiries, organizing documentation, and handling insurance claims management. Responsibilities Process and update insurance policies and cancellations related to mortgaged properties and ensure all insurance records are accurately updated Review and monitor insurance coverage for mortgaged properties to ensure adequate coverage as per company policy Respond to borrowers, and insurance brokers in a timely manner to their inquiries regarding property insurance and provide assistance with insurance related documentation Monitor insurance claims affecting mortgaged properties, coordinate with borrowers, insurance adjusters, contractors and other third-party vendors to ensure repairs are completed in accordance with insurance and lender requirements Obtain and review documentation from contractors and clients confirming completion of repairs to the properties Arranging payment of insurance proceeds to applicable parties Conduct on-site inspections, to verify that repairs related to insurance claims has been completed and that the property condition complies with lender requirements Perform title searches and review property records to ensure no construction liens are present Oversee loans that are placed on forced placed insurance and administer insurance documents provided as correct and accurate to process applicable refunds for accounting approval Assist with administrative and operational projects assigned by management to support the Residential Insurance department Skills Post secondary education and/or equivalent work experience preferred Knowledge of Microsoft Office Applications Strong attention to detail Proven organizational skills and demonstrated ability to prioritize and multitask Strong communication abilities to engage in email and telephone interactions with borrowers and third parties Time management skills Customer service experience Confidence and assertiveness to deal with subject matter experts in the insurance industry (brokers, agents, lawyers etc.) Adaptability and flexibility to deal with changing policy landscape Benefits Highly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities! Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up) Hybrid working environment Extensive training programs to set our employees up for success Modern office environment conducive to collaboration Supportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year Company Overview First National Financial LP is one of Canada's largest non-bank lenders, originating and servicing both residential and commercial mortgages. It was founded in 1988, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is