Representante Bilingüe de Soporte al Cliente de Seguros Remoto en Estados Unidos
About the position Our business is making customers happy! We're bringing humanity to business. We're the people and advanced technology behind many of the world's most iconic brands. Ready to brighten people's days? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. You're instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we're an award-winning culture and company! As a Bilingual Customer Support Representative for Insurance working remotely, you will be part of a team that brings humanity to business. Our remote TTEC team currently operates in 40 states. At this time, we are not hiring in the following regions: AK, CA, HI, or outside of the United States. Consideration for residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will depend solely on specific business needs. Responsibilities • Identify and rectify any complicated issues related to brokers, groups, or affiliates concerning our insurance benefits, claims processes, enrollment, and billing processes for all lines of business. • Work directly with external brokers to establish a relationship/connection and build trust in our Health Insurance. • Provide concierge-level support to brokers, who serve as a key acquisition channel as they sell our product in our markets. Requirements • 1 year or more of customer service experience. • High school diploma or equivalent. • Ability to recognize and resolve medium to high-level customer service issues. • Computer literacy. • Bilingual in English and Spanish. Benefits • Free career development courses. • Health & wellness programs. • Paid time off & work-life balance. • Community give back events. • Referral & recognition programs. Apply tot his job