Rental Reservations Agent

Westgate Resorts is the largest privately held timeshare company in the world, committed to creating a supportive workplace. The Rental Reservations Agent will handle inbound calls from guests regarding reservations and provide exceptional customer service while navigating multiple systems.ResponsibilitiesHandle 40–50 inbound calls per day from guests regarding booking reservations, general questions, payments, and reservation updatesProvide accurate information on availability, locations, policies, promotions to book or service reservationsNavigate multiple systems simultaneously including Rental Console, LMS, SAMS, Loyalty Console, Alveria Dialer, Teams, and SharePointDeliver exceptional customer service and resolve guests concerns with professionalismAchieve performance benchmarks across QA, Revenue, call handling, system accuracy, and productivity metricsParticipate in Gate Assessments during training with an 80% passing requirementMaintain excellent written notes and system documentationMeet all attendance, punctuality, and schedule requirements, including first‑90‑day restrictionsSkillsHigh School Diploma or equivalent requiredStrong verbal and written communication skillsFast and accurate typing; ability to work across multiple screens and software programsStrong problem solver with a customer-first mindsetMust be able to commit to no time off during the first 90 daysAbility to sit for extended periods and occasionally lift up to 15 pounds4–6 months of sales, customer service, call center, or related hospitality experience preferredBilingual Spanish is a major plus (eligible for $0.50/hr bilingual differential after QA approval)Previous work-from-home experience preferredBenefitsComprehensive health benefits – medical, dental and visionPaid Time Off (PTO) – vacation, sick, and personalPaid Holidays401K with generous company matchGet access to your pay as you need it with our Daily Pay benefitFamily benefits including pregnancy, and parental leave and adoption assistanceWellness ProgramsFlexible Spending AccountsTuition AssistanceMilitary LeaveEmployee Assistance Program (EAP)Life, Disability, Accident, Critical Illness & Hospital InsurancePet InsuranceExclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)Advancement & development opportunitiesCommunity Involvement ProgramsCompany OverviewWestgate Resorts is a resort company. It was founded in 1982, and is headquartered in Orlando, Florida, USA, with a workforce of 5001-10000 employees. Its website is https://www.westgateresorts.com/.



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