Renewal Support Specialist - IBM
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on new and existing contracts and works closely with partner contacts and
internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What you'll do
• Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
• Consult with sales to prepare renewal quotes and identify upselling opportunities
• Build and maintain business relationships with sales teams and partner contacts
• Attend partner-specific and renewal-related training sessions
• Collaborate with Product Specialists and partners to support sales efforts
• Maintain responsiveness to sales and customer needs, including customer-facing interactions
• Participate in external training and conferences (with manager approval)
• Support renewal operations by managing quote preparation and pipeline tracking, and process improvement initiatives
• Embrace AI tools and technologies to enhance renewal support workflows
What we expect of you
• Bachelor's Degree, OR
• 4 years of experience in Renewal Support, Sales Support, or a related customer-facing role
• Proficiency in Microsoft Office Suite and familiarity with CRM or quoting tools
• Strong written and verbal communication skills, customer facing experience
• Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment
• Attention to detail and accuracy
• Time-management and organizational skills
• Ability to prioritize work under pressure and frequent interruptions
• Willingness to travel up to 10% as needed
• Ability to understand and apply written and verbal instructions
• Experience in technology sales support (preferred)
• Demonstrated adaptability to change and openness to learning new tools and processes
• Familiarity with AI tools or willingness to learn and apply AI in daily work
Pay range: $ 24.52 - $33.75 hourly, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly
complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Apply tot his job
Apply To this Job
The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities. This role focuses on new and existing contracts and works closely with partner contacts and
internal stakeholders to prepare quotes and respond to inquiries. The Specialist contributes to customer satisfaction and operational efficiency through attention to detail and responsiveness.
What you'll do
• Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
• Consult with sales to prepare renewal quotes and identify upselling opportunities
• Build and maintain business relationships with sales teams and partner contacts
• Attend partner-specific and renewal-related training sessions
• Collaborate with Product Specialists and partners to support sales efforts
• Maintain responsiveness to sales and customer needs, including customer-facing interactions
• Participate in external training and conferences (with manager approval)
• Support renewal operations by managing quote preparation and pipeline tracking, and process improvement initiatives
• Embrace AI tools and technologies to enhance renewal support workflows
What we expect of you
• Bachelor's Degree, OR
• 4 years of experience in Renewal Support, Sales Support, or a related customer-facing role
• Proficiency in Microsoft Office Suite and familiarity with CRM or quoting tools
• Strong written and verbal communication skills, customer facing experience
• Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment
• Attention to detail and accuracy
• Time-management and organizational skills
• Ability to prioritize work under pressure and frequent interruptions
• Willingness to travel up to 10% as needed
• Ability to understand and apply written and verbal instructions
• Experience in technology sales support (preferred)
• Demonstrated adaptability to change and openness to learning new tools and processes
• Familiarity with AI tools or willingness to learn and apply AI in daily work
Pay range: $ 24.52 - $33.75 hourly, depending on experience and skill set
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly
complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Apply tot his job
Apply To this Job