Renewal Manager
Role Overview
The Encoura Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers. As Customer Renewal Manager, you will support our North America business segment, with a focus on improving our customers’ experiences through the renewal of the broad range of innovative products/services which Encoura provides to deliver continuous improvement in their learning ecosystem.
A Day in the Life
Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers
Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
Travel Frequency, approximately 25%
Role Progression
Within 1 month, you’ll: Complete onboarding and platform training while shadowing experienced team members across renewals processes, client communication, reporting workflows and internal processes.
Within 3 months, you’ll: Co-dependently manage day-to-day execution of renewal activities for assigned accounts by reviewing existing and expiring contracts, developing and delivering renewal proposals, and engaging in contract negotiations to secure renewals. Demonstrate the ability to prioritize workload, manage timelines, and collaborate effectively across teams with limited oversight, while independently resolving routine client renewals issues.
Within 6 months, you’ll: Fully own an assigned book of business, being responsible for the on-time delivery, and execution of the renewals prior to expiration. You will support the Customer Success team in implementing strategies to identify and mitigate retention risks and provide accurate renewal bookings and retention forecasts.
About You
At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
2-5 years of experience working with, building relationships with, and executing transactions through partners
Highly developed client service and client satisfaction focus
Experience operating within a fast-paced, multi-disciplined virtual team
Excellent oral and written communication skills and presentation skills
Fluency in written and spoken English at CEF B2 level or above
Bachelor's degree preferred
Strong knowledge of the higher education and e-Learning sectors preferred
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
CLEAR™ Candidate FAQ
The annual base salary range for this exempt position is $65,000–$75,500 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.
About Us
Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.
Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.
Applicants from California, please review the CA HR Privacy Notice.
To review our privacy policy, please click this link: https://encoura.org/privacy-policy/
The Encoura Renewals team is focused on partnering with our internal field team and our strategic partners to secure long-term relationships with our customers. As Customer Renewal Manager, you will support our North America business segment, with a focus on improving our customers’ experiences through the renewal of the broad range of innovative products/services which Encoura provides to deliver continuous improvement in their learning ecosystem.
A Day in the Life
Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers
Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities
Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts
Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates
Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities
Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders
Travel Frequency, approximately 25%
Role Progression
Within 1 month, you’ll: Complete onboarding and platform training while shadowing experienced team members across renewals processes, client communication, reporting workflows and internal processes.
Within 3 months, you’ll: Co-dependently manage day-to-day execution of renewal activities for assigned accounts by reviewing existing and expiring contracts, developing and delivering renewal proposals, and engaging in contract negotiations to secure renewals. Demonstrate the ability to prioritize workload, manage timelines, and collaborate effectively across teams with limited oversight, while independently resolving routine client renewals issues.
Within 6 months, you’ll: Fully own an assigned book of business, being responsible for the on-time delivery, and execution of the renewals prior to expiration. You will support the Customer Success team in implementing strategies to identify and mitigate retention risks and provide accurate renewal bookings and retention forecasts.
About You
At least 5 years of experience in consultative selling, renewal management, and relationship management in an enterprise/solution and/or technical sales environment
2-5 years of experience working with, building relationships with, and executing transactions through partners
Highly developed client service and client satisfaction focus
Experience operating within a fast-paced, multi-disciplined virtual team
Excellent oral and written communication skills and presentation skills
Fluency in written and spoken English at CEF B2 level or above
Bachelor's degree preferred
Strong knowledge of the higher education and e-Learning sectors preferred
Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
CLEAR™ Candidate FAQ
The annual base salary range for this exempt position is $65,000–$75,500 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Certain roles may also be eligible for variable compensation in addition to base salary. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.
About Us
Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.
It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.
Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team.
Applicants from California, please review the CA HR Privacy Notice.
To review our privacy policy, please click this link: https://encoura.org/privacy-policy/