[Remote/WFM] Lead Call Center Operator- Healthcare
An exciting opportunity awaits for a talented Lead Call Center Operator- Healthcare! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary. Â Â Summary
The Lead Phone Operator answers multi-line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols. The Lead Phone Operator also has a supervisory role when the Call Center Supervisor is not able to attend to the immediate needs of any phone... operator.
Requirements
Education and Work Experience:
 Must possess a high school diploma or GED.
 One year of medical office experience preferred.
 Previous experience in a call center preferred.
 Must be computer literate.
 Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
 Must have excellent customer service skills and appropriately respond to all different types of patient needs.
 Knowledge of medical terminology is preferred.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
 Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
 403(b) retirement plan with generous company match and Âcatch up provision
 Paid Time Off (PTO) & company paid holidays
 Tuition reimbursement
 Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
 Employer paid Short & Long Term Disability benefits for eligible employees
 Voluntary Benefits
 Discounts on auto & home insurance and Verizon plans
 MercyÂs Rewards & Recognition Program rewarding employees for going above and beyond in living MercyÂs Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
The Lead Phone Operator answers multi-line phone system and accurately and professionally directs and assists callers, schedules appointments and takes accurate and thorough messages for the appropriate provider following office protocols. The Lead Phone Operator also has a supervisory role when the Call Center Supervisor is not able to attend to the immediate needs of any phone... operator.
Requirements
Education and Work Experience:
 Must possess a high school diploma or GED.
 One year of medical office experience preferred.
 Previous experience in a call center preferred.
 Must be computer literate.
 Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
 Must have excellent customer service skills and appropriately respond to all different types of patient needs.
 Knowledge of medical terminology is preferred.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
 Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
 403(b) retirement plan with generous company match and Âcatch up provision
 Paid Time Off (PTO) & company paid holidays
 Tuition reimbursement
 Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
 Employer paid Short & Long Term Disability benefits for eligible employees
 Voluntary Benefits
 Discounts on auto & home insurance and Verizon plans
 MercyÂs Rewards & Recognition Program rewarding employees for going above and beyond in living MercyÂs Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now