[Remote/WFM] Hybrid Customer Service Consultant
Key Job Details:Location: RemotePosition: Hybrid Customer Service ConsultantCompany: WorkwarpStart Date: Immediate openings availableCompensation: a competitive salary  Description
This hybrid position reports to our 5101 Vogel Rd, Evansville, IN 47715 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. In this multifaceted role, youÂll assist with telephone and virtual customer interactions. YouÂll utilize various tools and systems (telephone, e-mail, e-care, correspondence, TTY, and online chat) to evolve and meet customers needs. Success will depend upon your in-depth knowledge of AT&TÂs products and services and your ability to provide effective resolutions.
Company Culture and Environment
AT&T promotes a dynamic and evolving work environment that focuses on continuous improvement and customer satisfaction. The company values flexibility and adaptability in its employees to meet customer and competitive demands.
Career Growth and Development Opportunities
AT&T offers paid training and resources to encourage career growth. You will gain experience with the latest technology, devices, and products. Career possibilities are limitless, allowing you to explore various fields within customer service and beyond.
Detailed Benefits and Perks
 Paid training completed from home
 Competitive compensation package
 Medical/dental coverage
 401(k) plan
 Tuition reimbursement
 Paid time off
 50% employee discount on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone services
Compensation and Benefits
The Premier Service Consultants earn [(19.61 hourly]. You will also receive a )2,500.00 sign-on bonus paid out in three installments as follows: first (500 payment 30 days after hire date, second )1,000 payment 6 months after hire date, and third $1,000 payment 1 year after hire date.
Why you should apply for this position today
This role offers a unique opportunity to engage directly with customers and provide meaningful solutions. YouÂll be part of a dedicated team that makes a difference in the lives of customers by resolving their inquiries and enhancing their experience with AT&TÂs products and services.
Skills
 At least one year of customer service experience
 Call center experience preferred
 Advanced typing/keyboarding skills
 Proficient in troubleshooting and resolving customer issues
 Strong communication skills, both verbal and written
Responsibilities
 Handle telephone and virtual customer contacts
 Assist with inquiries received via various channels
 Troubleshoot and resolve customer impacting issues
 Engage third-party vendors and suppliers as needed
 Remain proficient in billing, rate plans, and feature matters
 Identify, track, and trend issues for root cause elimination
Qualifications
 Ability to communicate effectively
 Flexibility to work in an evolving environment
 Must be able to complete all required training
Education Requirements
 High school diploma or equivalent is preferred.
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 At least one year of relevant experience in customer service, preferably in a call center environment.
Why work in Evansville, IN
Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents. Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
This hybrid position reports to our 5101 Vogel Rd, Evansville, IN 47715 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. In this multifaceted role, youÂll assist with telephone and virtual customer interactions. YouÂll utilize various tools and systems (telephone, e-mail, e-care, correspondence, TTY, and online chat) to evolve and meet customers needs. Success will depend upon your in-depth knowledge of AT&TÂs products and services and your ability to provide effective resolutions.
Company Culture and Environment
AT&T promotes a dynamic and evolving work environment that focuses on continuous improvement and customer satisfaction. The company values flexibility and adaptability in its employees to meet customer and competitive demands.
Career Growth and Development Opportunities
AT&T offers paid training and resources to encourage career growth. You will gain experience with the latest technology, devices, and products. Career possibilities are limitless, allowing you to explore various fields within customer service and beyond.
Detailed Benefits and Perks
 Paid training completed from home
 Competitive compensation package
 Medical/dental coverage
 401(k) plan
 Tuition reimbursement
 Paid time off
 50% employee discount on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone services
Compensation and Benefits
The Premier Service Consultants earn [(19.61 hourly]. You will also receive a )2,500.00 sign-on bonus paid out in three installments as follows: first (500 payment 30 days after hire date, second )1,000 payment 6 months after hire date, and third $1,000 payment 1 year after hire date.
Why you should apply for this position today
This role offers a unique opportunity to engage directly with customers and provide meaningful solutions. YouÂll be part of a dedicated team that makes a difference in the lives of customers by resolving their inquiries and enhancing their experience with AT&TÂs products and services.
Skills
 At least one year of customer service experience
 Call center experience preferred
 Advanced typing/keyboarding skills
 Proficient in troubleshooting and resolving customer issues
 Strong communication skills, both verbal and written
Responsibilities
 Handle telephone and virtual customer contacts
 Assist with inquiries received via various channels
 Troubleshoot and resolve customer impacting issues
 Engage third-party vendors and suppliers as needed
 Remain proficient in billing, rate plans, and feature matters
 Identify, track, and trend issues for root cause elimination
Qualifications
 Ability to communicate effectively
 Flexibility to work in an evolving environment
 Must be able to complete all required training
Education Requirements
 High school diploma or equivalent is preferred.
Education Requirements Credential Category
 High School Diploma
Experience Requirements
 At least one year of relevant experience in customer service, preferably in a call center environment.
Why work in Evansville, IN
Evansville offers a friendly community atmosphere with a cost of living that is lower than the national average. The city is home to diverse recreational activities, vibrant local culture, and a supportive environment for professionals. With a variety of dining, shopping, and outdoor options, Evansville provides a well-rounded lifestyle for its residents. Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now