Remote/West Coast-Digital Direct Agent
We are seeking a highly motivated Digital Direct Agent to join our remote team on the West Coast. In this role, you will focus on driving digital sales and providing exceptional online customer support. You will engage with customers through various digital channels, including email, live chat, and social media, to promote products, close sales, and resolve inquiries. Ideal candidates are tech-savvy, goal-oriented, and have excellent communication skills. This is a fully remote position offering flexible hours, perfect for someone who thrives in a digital-first sales environment.
Job Description
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary Digital Direct Agent
This position is a WFH position.*
The Digital Direct Agent is responsible for growing customer revenue in the Digital Direct Segment. He/She uses available resources to learn customers businesses, identify business needs, and follows up on Digital Opportunities resulting from Digital Marketing efforts and nurture programs about UPSs products and services to meet SMB shipping needs.
This position is responsible for revenue growth in the Digital Direct Segment by following up on sales escalations surfaced from internal and external sources and conversion of digital opportunities surfaced through Digital Marketing efforts and channels.
Performs Pre-call customer research and Strategy Development
Works with Digital Marketing to understand segment digital messaging, the products being positioned, and the actions UPS customers are being encouraged to take.
Uses sales and marketing tools to research customer business, prioritize new business opportunities, and convert growth opportunities
Maintains industry and product knowledge to address potential customers business needs
Maintains up-to-date knowledge of UPSs products and services to generate solutions that meet customer needs in the Digital Direct Segment
Researches competitor strategies, capabilities, and pricing patterns to identify ways to position UPSs products and services advantageously
Positions and applies UPS Value Proposition to retain, penetrate, and convert business
Questions customers to learn about their businesses and industries, go-to-market strategies, and shipping needs.
Uses knowledge of customers businesses to demonstrate how UPSs products, services and value propositions can support and help customers achieve their business objectives.
Follows-up on digital opportunities and uses Customer Relationship Management (CRM) systems to documents sales efforts (e.g., call notes, billing updates, etc.).
Uses Microsoft office 365 and other designated tools synchronize tasks and schedule customer interactions
Uses various channels to connect with customers, position UPS products and services, pricing, and account solutions to retain and penetrate current business.
Responds to customer segment inquires
Educates customers to use existing service channels or redirects service issues to appropriate groups to expedite problem resolution.
Responds to customer product questions and inquires to meet customer needs
Provides escalated customer service and support when necessary to resolve customer concerns
Provides feedback to new product and digital marketing teams to develop future UPS SMB solutions for customers
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Apply Now
Job Description
Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary Digital Direct Agent
This position is a WFH position.*
The Digital Direct Agent is responsible for growing customer revenue in the Digital Direct Segment. He/She uses available resources to learn customers businesses, identify business needs, and follows up on Digital Opportunities resulting from Digital Marketing efforts and nurture programs about UPSs products and services to meet SMB shipping needs.
This position is responsible for revenue growth in the Digital Direct Segment by following up on sales escalations surfaced from internal and external sources and conversion of digital opportunities surfaced through Digital Marketing efforts and channels.
Performs Pre-call customer research and Strategy Development
Works with Digital Marketing to understand segment digital messaging, the products being positioned, and the actions UPS customers are being encouraged to take.
Uses sales and marketing tools to research customer business, prioritize new business opportunities, and convert growth opportunities
Maintains industry and product knowledge to address potential customers business needs
Maintains up-to-date knowledge of UPSs products and services to generate solutions that meet customer needs in the Digital Direct Segment
Researches competitor strategies, capabilities, and pricing patterns to identify ways to position UPSs products and services advantageously
Positions and applies UPS Value Proposition to retain, penetrate, and convert business
Questions customers to learn about their businesses and industries, go-to-market strategies, and shipping needs.
Uses knowledge of customers businesses to demonstrate how UPSs products, services and value propositions can support and help customers achieve their business objectives.
Follows-up on digital opportunities and uses Customer Relationship Management (CRM) systems to documents sales efforts (e.g., call notes, billing updates, etc.).
Uses Microsoft office 365 and other designated tools synchronize tasks and schedule customer interactions
Uses various channels to connect with customers, position UPS products and services, pricing, and account solutions to retain and penetrate current business.
Responds to customer segment inquires
Educates customers to use existing service channels or redirects service issues to appropriate groups to expedite problem resolution.
Responds to customer product questions and inquires to meet customer needs
Provides escalated customer service and support when necessary to resolve customer concerns
Provides feedback to new product and digital marketing teams to develop future UPS SMB solutions for customers
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Apply Now