[Remote] XTN-FE51784 | SENIOR SOLUTION CONSULTANT

Note: The job is a remote job and is open to candidates in USA. KMC Careers is a hyper-growth company that is innovative, bold, and ambitious. They are seeking a Senior Solution Consultant to lead Talkdesk Strategic implementations with customers by gathering requirements, designing prototypes, configuring systems, and delivering training.ResponsibilitiesLead Talkdesk Strategic implementations with new and existing customers, gathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering trainingUnderstand customer business objectives, consult with industry best practices, & document user storiesGathering and documenting requirements (functional & technical), designing prototypes, configuring & integrating systems, building user acceptance testing guides, testing, and delivering trainingGood knowledge of Integration using Talkdesk Applications and APIs that include the creation of studio flow, data dips, automation, custom applications within Talkdesk's solution, and/or 3rd party CRM systemsEstablish Talkdesk as the best solution to address needs & ensure customer success for each role within the Customer’s organizationDevelop visual representation diagrams of the Customer’s end-client journeyImplement solutions that include the creation of custom objects, workflows, validation rules, approval processes, triggers, and email alerts within Talkdesk's solution and/or 3rd party CRM systemsWork with customers to track work progress, and create strategies for risk mitigation and contingency planningLeverage strong technical acumen to identify process and technical solutions dynamically to expected and unexpected situationsAble to produce technical documentationPartner with internal teams such as Product, Support, etc to assure timely delivery of feature requests, bug fixes and support requestsParticipate in the sales cycle as necessary to gather requirements, formulate delivery approach and develop a proposal/SOWSkillsBachelor's degree in a technical field or significant professional experience in a technical role8+ years of experience in Professional Services/Consulting roles or 2+ years in IT Applications Development/Software Product Development or similar role in a fast paced SaaS businessExperience with diagram flowchart software, such as Visio, Lucid Chart, etcFamiliar with creating and managing Web Services (REST APIs/)A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levelsMature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clientsClient management experience highly valuedEngaging personality, polished verbal and written communication skills and meticulous attention to detailA passion for helping people solve problems and proven ability to understand and learn technological conceptsHighly organized self-starter that seeks challenging opportunitiesAbility to work cross-functionally in a fast-paced startup environmentCCaas or Contact Center productCCaaS, SaaS CertificatesIVR Call flow developmentDeveloper / REST APIsCompany OverviewAre you ready to defy your limits? We're always recruiting talented professionals like you, not only by matching your talents to credible and reputable companies but also by giving you opportunities to defy your expectations! It was founded in 2010, and is headquartered in Taguig, PH, with a workforce of 1001-5000 employees. Its website is https://kmc.solutions/careers.