[Remote] Workforce Solutions Analyst

Note: The job is a remote job and is open to candidates in USA. Novant Health is a healthcare organization seeking a Workforce Solutions Analyst to compile and analyze HR data, metrics, and system performance. The role focuses on supporting and optimizing Infor Workforce Management and requires strong consultative skills and the ability to manage multiple priorities in a fast-paced environment.ResponsibilitiesProvide functional expertise and daily operational support for Infor WFM Time & Attendance and Scheduling modules, advising on best practices and system capabilitiesSupport and execute configuration updates—including core, custom, and pay rule logic—to meet operational, payroll, and compliance needsLead and participate in full testing cycles for WFM enhancements, upgrades, integrations, and fixes; identify defects, validate resolutions, and ensure quality outcomesTriage and evaluate ServiceNow tickets by distinguishing between user error, defects, enhancement requests, and configuration updates; provide accurate, timely guidance and resolutionDevelop current-state and future-state workflows for timekeeping, scheduling, and labor processes; facilitate sessions with business and technical SMEs to assess gaps and recommend improvementsAnalyze workforce, timekeeping, and scheduling data to identify trends, operational issues, compliance risks, and labor optimization opportunitiesSupport implementation of HR system integrations related to WFM, including imports/exports, interfaces, and coordination with HR Talent, Payroll, and IT partnersPrepare clear reports and communication for leadership, explaining findings, dependencies, risks, and recommended actionsContribute to enterprise HR projects, M&A initiatives, and HR Technology Application Support team goals requiring cross-functional collaboration and technology supportMaintain accurate documentation, standard operating procedures, and configuration records to ensure system reliability and audit readinessMonitor and improve operational processes by supporting continuous improvement through practical, scalable, and sustainable solutionsDemonstrate strong project management skills to take ownership of assigned tasks, meet milestones, and maintain stakeholder visibility throughout executionSkillsHigh School or GED, requiredA minimum of three years Information Systems, requiredManagement Information System; Broad knowledge of a variety of computer systems and technologies, requiredCommunication: Creates an environment that supports and respects diversity to promote creative problem solving. Communicates the value of activities within the organization and community to gain cooperation and collaborative partnershipCustomer Service: Holds staff accountable for customer service standards and ensures service recovery when needed. Ensures staff responds to customers in a timely mannerInclusion & Belonging: Fosters a work environment of inclusion and belongingDigital Fluency: Proficiency with Microsoft Office 365, specifically Excel, Word, Teams, and PowerPoint4 Year / Bachelors Degree in Computer Science, Information Systems, Management Information System, preferredExperience with Time Keeping and Attendance Systems, preferably Infor Workforce Management (WFM), preferredCompany OverviewNovant Health is a four-state integrated network of physician clinics, outpatient centers and hospitals. It was founded in 1997, and is headquartered in Charlotte, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.novanthealth.org/.Company H1B SponsorshipNovant Health has a track record of offering H1B sponsorships, with 1 in 2026, 9 in 2025, 13 in 2024, 13 in 2023, 10 in 2022, 17 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.