[Remote] Work From Home: Tech Support + Customer Service

Note: The job is a remote job and is open to candidates in USA. teleNetwork is seeking qualified Product Support Specialists for immediate openings. In this role, you will solve technical issues for customers and service center agents by troubleshooting and investigating problems, while also prioritizing and escalating issue reports and proactively identifying support needs.ResponsibilitiesSolve technical issues for customers and service center agents by troubleshooting and investigating problemsPrioritize and escalate issue reportsProactively identify support needsSkillsOwn Desktop or LaptopPrior call center experience (not required but definitely a plus)Passionate about providing excellent customer serviceOwn USB Wired HeadsetOwn Webcam on intended work computer15” screen or larger (and/or multiple monitors)Windows Users: Windows 11 or newerDual Core Processors must be at least 2 GHzQuad Core Processors must be at least 1.6 GHz3GB of RAM or higherDSL, Cable, or Fiber internet with 2mbps download, 1mbps uploadA direct Ethernet connection and ideally less than 100ms ping or jitterAuthenticator apps are required (smartphone or tablet)Smartphone must operate on Android 8.0 or later, or iPhoneOS 16.0 or laterTablet must run Android 8.0 or higher, or iPadOS 15.0 or laterNo fixed wireless, hotspot, or satellite internet acceptedPrivate workspace that is quiet and distraction free during shiftsAbility to type at least 40 WPM with 80% or higher accuracyWillingness to learnBenefits$15/hour starting the first day of trainingPaid Time Off (PTO) usage after 90 days for all employees - starts accruing on day 1Medical, dental, vision, life insurance, and 401k with matching! (dependent upon employment status)401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveVision insuranceCompany OverviewteleNetwork is a leading provider of outsourced customer service, technical support, and sales enablement solutions for technology products and services. It was founded in 1993, and is headquartered in San Marcos, Texas, USA, with a workforce of 1001-5000 employees. Its website is http://telenetwork.com.