[Remote] Work from Home Inbound Customer Service (State of Missouri)

Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies, and they are seeking a Work from Home Inbound Customer Service Representative. This role involves maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, and tracking packages while working from home.ResponsibilitiesMaintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questionsWorking from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phoneSkillsCandidates must be 18 years or olderMust live in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or WisconsinHigh level of computer knowledgeAbility to navigate through multiple systems and enter information using a keyboard while speaking with customers on the phoneCurrent and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer4GB RAM or installed memory10GB of Free Hard Disk SpaceDedicated High Speed Internet: Internet Download Speed: 4.0 MBPS, Internet Upload Speed: 2.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)Keyboard: Function Keys (F-Keys)Wired USB HeadsetTraining Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CSTPC or Laptop with: Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer8GB RAM or installed memory10GB of Free Hard Disk SpaceDedicated High Speed Internet: Internet Download Speed: 10.0 MBPS, Internet Upload Speed: 5.0 MBPS, Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)Webcams are recommended (not required)Dual monitors recommended (not required)Minimum monitor size of 17+ inches recommended (not required)External mouse recommended (not required)BenefitsPerformance Based Pay/Incentives - We provide job performance pay and incentive based pay for the majority of our Temporary/Part-Time rolesShift Premium pay for 2nd, 3rd, and Weekend shiftsHoliday Pay for employees returning for their fifth consecutive seasonSafety and Attendance IncentivesEmployee Discounts - Our employee sales program offers employee discounts on items ordered from our catalogs and selected Outlet Store. Discounts range from 45% to 50% off.Employee Mini Stores - Discounted product offered at our multiple Employee Only StoresFlexible Work SchedulesPaid trainingEmployee discounts up to 50%Booster Discount Certificates that allow employees to purchase company products for freeCompany OverviewColony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is http://www.colonybrands.com/.