[Remote] Work from Home Inbound Customer Service (State of Iowa)
Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is seeking a Work from Home Inbound Customer Service Representative. The role involves maintaining positive customer relations by addressing product-related concerns, taking orders, verifying information, and answering customer questions while working from home. Responsibilities Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions Skills Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin High level of computer knowledge required to navigate through multiple systems and enter information using keyboard including function keys while speaking with customers on the phone A PC or Laptop with Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP) Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer 8GB RAM or installed memory 10GB of Free Hard Disk Space Dedicated High Speed Internet with Internet Download Speed: 10.0 MBPS and Internet Upload Speed: 5.0 MBPS Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed) Keyboard: Function Keys (F-Keys) Wired USB Headset Training Requirements: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST Webcams are recommended (not required) Dual monitors recommended (not required) Minimum monitor size of 17+ inches recommended (not required) External mouse recommended (not required) Benefits Paid training Employee discounts up to 50% Booster Discount Certificates that allow employees to purchase company products for free Company Overview Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is