[Remote] Work from Home Inbound Customer Service (State of Alabama)

Note: The job is a remote job and is open to candidates in USA. Colony Brands, Inc. is a company that offers flexible work-from-home opportunities. They are seeking an Inbound Customer Service Representative responsible for maintaining positive customer relations by addressing product-related concerns, taking orders, and answering customer questions. Responsibilities Maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions Skills Candidates must be 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin High level of computer knowledge required to navigate through multiple systems and enter information using a keyboard while speaking with customers on the phone Must have a PC or Laptop with a current and supported MS Windows 11 Operating System Must have a processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer Must have 4GB RAM or installed memory Must have 10GB of Free Hard Disk Space Must have dedicated high-speed internet with a download speed of 4.0 MBPS and upload speed of 2.0 MBPS Must have wired internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed) Must have a keyboard with function keys (F-Keys) Must complete mandatory training: 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST; 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST; Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST PC or Laptop with AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer 8GB RAM or installed memory Dedicated high-speed internet with a download speed of 10.0 MBPS and upload speed of 5.0 MBPS Wired USB Headset Webcams are recommended (not required) Dual monitors recommended (not required) Minimum monitor size of 17+ inches recommended (not required) External mouse recommended (not required) Benefits Flexible schedules Paid training Employee discounts up to 50% Booster Discount Certificates that allow employees to purchase company products for free Company Overview Colony Brands, Inc. is one of North America's largest, multi-channel direct-marketing companies. It was founded in 1926, and is headquartered in Monroe, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is