[Remote] Work-from-Home Customer Support – French Speaking

Note: The job is a remote job and is open to candidates in USA. TalentPop App is a company seeking a French-English Customer Support Representative to join their global team. The role involves responding to customer inquiries in both languages, providing guidance for technical or order-related issues, and ensuring customers feel supported and valued.ResponsibilitiesRespond to customer inquiries in French and English via chat, email, and callsOffer step-by-step guidance to resolve technical or order-related issuesKeep accurate records of customer interactionsShare insights from customer feedback to improve our products and processesWork closely with a friendly, supportive remote teamSkills1+ year of remote/online experience in customer service or a similar roleExcellent written and verbal communication skillsCalm and solution-focused under pressureFluent in French and EnglishA laptop or desktop with an i5 processor or betterHigh-speed internet (25 Mbps or faster for both upload and download speed)A quiet workspace for callsExperience with bilingual customer support is an advantageExperience with Gorgias, Zendesk, Shopify, or similar tools is a plusFamiliarity with E-Commerce and CRM systems is a plusBenefitsFully remote—work from anywhereCompetitive pay with regular reviewsPaid time off for rest and rechargeMonthly health stipendBonuses based on performanceA team that values collaboration, growth, and respectCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is http://talentpopapp.com.