[Remote] Work from Home Bilingual Collections Account Representative

Note: The job is a remote job and is open to candidates in USA. ARS National Services is seeking a Bilingual Collections Account Representative to assist consumers in navigating financial difficulties. The role involves handling inbound and outbound calls, negotiating payment plans, and ensuring compliance with federal regulations while working remotely from home.ResponsibilitiesHandle inbound/outbound calls with empathy and confidenceTalk with customers about their finances and help them find payment options that work for themNegotiate payment plans, settlements, and full repaymentsStay sharp with call quality and compliance with federal regulationsKeep accurate records and collaborate with team leadsEngage with your team on camera during shiftsSkillsCandidates MUST reside in the greater Jacksonville area and be able to work from homeFluent in English and SpanishHigh school diploma or GEDStrong communication skills — assertive, clear, and professional100% Bilingual in English and SpanishCritical thinking + active listeningComfort with basic mathBasic computer skills & reliable high-speed internetCollections, sales, or call center experienceBenefits401(k)401(k) matchingAD&D insuranceDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insuranceOpportunities for advancementPaid time offPaid trainingReferral programVision insuranceWork from homeCompany OverviewARS is a proven leader in the accounts receivable management industry. It was founded in 1987, and is headquartered in Escondido, California, USA, with a workforce of 201-500 employees. Its website is http://www.arsnational.com.



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