[Remote] Work From Home Auto Finance Customer Service Coordinator

Note: The job is a remote job and is open to candidates in USA. Capital One is a financial services company that is seeking a Work From Home Auto Finance Customer Service Coordinator to join their Auto Finance Servicing team. The role involves engaging with customers to provide support for auto loan refinancing, educating them about products and services, and ensuring a high-quality customer experience through effective communication and problem-solving.ResponsibilitiesPlace outbound calls to potential customers looking to refinance their auto loansTake an active role in educating customers about our products and servicesAnswer inbound calls and greet customers with energy and enthusiasmThrive in a fast-paced, lively and dynamic work environmentUse a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robotsGuide customers through the online enrollment processAssist customers with account questions in an energetic and spirited mannerPerform multiple tasks / navigate multiple systems simultaneously to service the customer’s application or troubleshoot their questions and issuesBuild trust and confidence with our customers that we are there to help serve their needs and reach their financial goalsStrive for first call resolution, and take true ownership of customer needs and issuesOwn your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to dateBuild strong working relationships with experience partners to effectively problem solveHave strong positive influence on peersCommunicate in a professional manner in all settingsSkillsHigh School Diploma, GED, or equivalent certificationAt least 2 years Customer Service or Call Center ExperienceAt least 1 year of experience using Google Suite or Microsoft officeSecure home office environment that is free from background noise and distractionsReliable private internet connection that is not supplied via cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsAssociates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet providerBoth Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are metAt least 1 year of auto finance experienceAt least 3 years of Customer Service or Call Center experienceAt least 2 years experience working in the Financial IndustryBenefitsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.Company OverviewCapital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.