[Remote] Work at Home Customer Service Advisor (Alabama residents)

Note: The job is a remote job and is open to candidates in USA. Morley is a company focused on delivering extraordinary experiences and they are seeking a Remote Customer Service Advisor for Alabama residents. This role involves handling health insurance inquiries from customers, utilizing multiple computer systems to provide accurate information and support in a structured contact center environment.ResponsibilitiesResearch and handle questions about benefits, eligibility, payments, quality-of-care concerns and other issuesProvide accurate information to customers, managers and clientsCreate and send status updates or service recovery communicationsRoute or escalate inquiries when neededExplain policies, procedures and benefit detailsDocument each interaction clearly in the tracking systemOffer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitudeSkillsClear written and verbal communicationAble to review in-depth info and reach logical conclusionsBasic math skills (for payment-related questions)Empathy and dependabilityStrong listening, organization, multitasking and time managementAbility to work in a changing environmentBasic computer skills, including Microsoft OfficeTyping speed of 30+ words per minute (Take a free typing test here: www.typingtest.com)Must have the ability to pass a pre-employment background check and drug screenHigh school diploma or equivalent2+ years of customer service experience (call center, retail, restaurant/fast food, hotel, or any role where you regularly worked with customers)Availability within operating hours: Monday - Friday | 8 a.m. - 9 p.m. Eastern time (7 a.m. - 8 p.m. Central / 6 a.m. - 7 p.m. Mountain / 5 a.m. - 6 p.m. Pacific)Possible weekends (from October through March)Reliable attendance and ability to follow a set schedule (queues are time-sensitive)Alabama residentSecluded, distraction-free workspaceHigh-speed internet from a wired provider (cable or fiber)Your computer must be connected to your modem/router using an Ethernet cableExperience with medical claims reimbursements or billingFamiliarity with health insurance terminologyUnderstanding of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processingKnowledge of customer service practicesBenefitsFull-time role with benefitsPaid time offTraining providedLeadership development program availableMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insurance24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)Morley provides a six-foot Ethernet cable with the equipment for this role. If you need a longer cable for your setup, you will need to supply it.Company Overview𝗢𝘂𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 We serve four demanding markets: - Global / Fortune 500 companies seeking customer service delivery for contact centers and processing centers - Global / Fortune 500 companies seeking meeting, incentive and special events management - Global / Fortune 500 companies seeking trade show booth fabrication (custom or modular) and trade show schedule management (installation, dismantling and storage) - Museums, schools, libraries and other institutions seeking custom built exhibit installations. It was founded in 1863, and is headquartered in Saginaw, Michigan, USA, with a workforce of 1001-5000 employees. Its website is https://www.morleycompanies.com.