[Remote] VP of Sales & Customer Success

Note: The job is a remote job and is open to candidates in USA. Elevate Leadership is a company focused on enhancing leadership capabilities through innovative coaching and programs. They are seeking a VP of Sales & Customer Success to lead and align their Sales, Customer Success, and Lifecycle Marketing functions, driving growth and improving customer experiences.ResponsibilitiesLead, align and evolve the Sales, Customer Success and Lifecycle Marketing functions with a focus on collaboration, customer experience, scale and sustainable growth without adding unnecessary complexity. The key is building one coherent motion rather than three parallel onesPractice what we preach at Elevate and be an exceptional leader and managerHire, onboard, and develop a high-performing, high-trust Sales, Customer Success and Lifecycle Marketing organization. Current org includes 7 with 3 direct reports with a planned headcount of ~14 by 2029Effectively and thoughtfully manage change as we grow and scaleIncrease net revenue retention, accelerate land-and-expand growth, and grow average deal size through stronger executive engagement, account strategy, and customer lifecycle managementDesign and operationalize a repeatable executive engagement strategy from initial sale through renewal, ensuring executive buyers remain aligned to measurable business outcomesBuild structured expansion pathways across accounts that increase multi-product adoption, long-term partnerships, and strategic account growthIdentify leading indicators of churn and implement proactive retention strategiesEvolve and scale Elevate’s customer experience from sales to the hand off to Customer Success, through delivery and expansion improving how we engage, support, and deliver value to customers as we growBuild customer engagement systems that deepen relationships, ensuring they are lightweight to execute while preserving a highly personalized experienceSimplify and connect systems, processes, and operational rhythms so teams can execute a great customer experience more efficiently, with greater visibility and cleaner dataUse customer data and analytics to improve engagement, program impact and translate customer insights into stronger offerings, positioning, and growth opportunitiesBuild scalable processes that make it easier to capture customer success stories, referrals, and testimonialsUnderstand the lifecycle of a customer and own the marketing communication strategy to ensure it’s a good experience for our customers, reinforces Elevate’s market positioning and supports the revenue retention and expansion we want to driveSegment our customers and target those segments with value add emails and email automations. Give direction to marketing to create the resources for a true lifecycle marketing programPartner on the commercialization of new offerings helping shape positioning, packaging, pricing, and go-to-market strategySkillsExperience scaling a services business to double digit millions in revenueExperience leading both Sales, Customer Success teams in the HR/People Space/L&DExperience leveraging AI to improve GTM execution and customer experienceExperience overseeing or advising lifecycle marketing and retention marketing initiativesStrong operational and systems orientationExcellent strategic and analytical thinking capabilitiesExperience working with and optimizing CRM systems (Hubspot), Claude, Google Workspace, project management platforms like Asana, and other AI platformsDemonstrated ability to hire, onboard, and develop high-performing teamsStrong change management and cross-functional leadership skillsOperated in a fast-moving, entrepreneurial environmentCare deeply about building strong collaborative relationships across the teams, are low-ego, player-coach and comfortable with ambiguityLove simplifying complexity and building scalable systemsAre passionate about what AI can do and are eager to keep learning and experimenting with itCan zoom out strategically while still diving deep operationallyAre equally energized by people leadership, systems, process, and growth strategyKnow how to align teams around better ways of working without creating bureaucracyCompany OverviewElevate Leadership is a management training platform that conducts leadership coaching programs. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.elevateleadership.com.