[Remote] VP Longevity & Preventive Wellness Operations

Note: The job is a remote job and is open to candidates in USA. SimonMed is focused on transforming healthcare into a consumer-centric experience, and they are seeking a VP of Longevity & Preventive Wellness Operations to lead this initiative. The role involves redesigning workflows, building a high-touch concierge team, and developing strategies for growth while managing operational scale and P&L ownership.ResponsibilitiesRetail Health Transformation: Redesign traditional clinical and front-desk workflows to reflect a premium retail environment, shifting the operational focus from reactive, episodic care to proactive, patient-forward preventive wellnessConcierge Team Building & Culture: Build and lead a high-touch concierge organization (Concierge Coordinators, Wellness Advocates) with clear hiring profiles, training, and service standards rooted in an "inform, not sell" philosophy. Shift clinical and administrative staff toward highly accountable, educational, and customer-service-oriented rolesStrategic Growth & Portfolio Expansion: Partner with Visualize and strategize continuously alongside Sales and Marketing to develop and execute a robust go-to-market strategy, including launch playbooks, membership conversion, channel analytics, and capacity/demand alignment expand the longevity product portfolio, penetrate new consumer markets, and aggressively grow our referral network reachOperational Scale & P&L Ownership: Operationalize and scale standardized SOPs, staffing models, scheduling flows, digital intake, and clinical pathways across sites. Own service-line P&L; manage revenue, cost structure, margins, and productivity with rigorous KPI dashboards and continuous improvementDigital & Frictionless Experience: Deploy and enforce the adoption of digital tools (online scheduling, digital intake, mobile payments, automated follow-ups) to ensure a frictionless seamless, modern consumer experienceQuality & Throughput: Ensure compliance, safety, and privacy; implement daily huddles, root-cause reviews, and Lean/CI methods to improve throughput and patient Net Promoter Scores (NPS)Drive measurable improvement in cash-pay conversion rates, membership enrollment, and AI-enabled service attach rates across all marketsPartner with clinical and AI teams to translate imaging and AI outputs into personalized, actionable patient journeys that differentiate SimonMed Longevity as a category leaderDevelop and scale strategic partnerships across concierge medicine, employer health, and digital health ecosystems to accelerate market penetrationSkills10+ years in healthcare operations leadership imaging, with a strong preference for experience in retail health, ambulatory, executive health, or premium consumer health wellnessDemonstrated success transforming mainstream/traditional healthcare operations into consumer-centric, retail-driven health modelsProven multi-site scale-up experience with strict P&L ownership and KPI disciplineTrack record of building high-touch concierge teams and mission-driven, highly accountable cultures and premium service standardsCross-functional execution capability with clinical, sales, marketing, and IT partnersBachelor's degree required in a relevant fieldCash-pay/ Deep expertise in self-pay/direct-to-consumer healthcare and membership modelsLongevity/preventive screening program experience. Specific programmatic experience in longevity or preventive screeningHands-on experience scaling digital patient engagement platformsMaster's degree strongly preferred: MBA, MHA/MHSA, MPH, or MSCompany OverviewSimonMed Imaging is an outpatient medical imaging company that helps provide accurate diagnosis results. It was founded in 2003, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is http://www.simonmed.com.