[Remote] VP - IT and Digital Operations

Note: The job is a remote job and is open to candidates in USA. BISSELL Homecare, Inc. is seeking a Vice President of IT & Digital Operations to lead the company's digital and technology strategy. This role is responsible for overseeing enterprise platforms, digital delivery, and technology operations to enhance consumer experiences and drive business growth.ResponsibilitiesOwn execution of enterprise digital platforms across ERP, eCommerce, data & analytics, and automationTranslate digital strategy into prioritized, funded, and delivered initiatives with clear business outcomes. Input to strategic vision to drive value through innovation and digital capability enablementApplied use of cloud, AI/ML, data platforms, and automation to drive scale, efficiency, and insight. Define and execute the enterprise AI strategy, including governance frameworks, use-case prioritization, and responsible AI practicesRationalize global technology platforms by simplifying and consolidating complex applications portfolios, leveraging cloud strategies, and emerging technologies to improve system reliability and optimize support costsMaintain a long-term technology master plan aligned to business growth and omnichannel strategy and lead team to deliver on time, budget, and qualityBuild digital operating models and structure technology teams to successfully leverage digital capabilities and innovative solutionsServe as an enterprise change leader, driving adoption of new platforms and ways of working across the organizationBuild and evolve a global IT operating model that balances speed, reliability, cost, and innovationLead with a mindset focused on practical application and executionManage strategic vendor and partner relationships, including outsourcing governance, to optimize capability, cost, and innovationChampion a culture of ROI and digital adoption throughout the CompanyFoster rapid development with design flexibility and adaptability through cross functional collaboration to accelerate time-to-market and creative service offeringsUtilize agile methodologies to achieve business outcomes i.e., speed, customer valueLead the development of differentiated capabilities utilizing secure, innovative technologies to improve service delivery at optimized costImplement scalable, data-driven, predictable methods for program management (agile and/or waterfall)Implement a DevOps culture and tools for delivering IT capabilitiesDrive adoption of observability, SRE practices, and cloud-native operations to ensure enterprise reliability at scaleOwn the enterprise cybersecurity strategy, ensuring protection of consumer data, intellectual property, and operational systems across all geographiesEstablish and maintain cybersecurity governance aligned to frameworks (NIST CSF, ISO 27001, CIS Controls) with board-ready reporting on risk postureOversee incident response planning, business continuity, and disaster recovery programsEnsure compliance with global data privacy regulations (GDPR, CCPA) in partnership with Legal and Privacy teamsManage third-party and supply chain cyber risk through vendor security assessments and continuous monitoringDevelop and execute an enterprise AI and automation roadmap that delivers measurable business value across operations, consumer experience, and decision-makingLead the evaluation, piloting, and scaling of generative AI, machine learning, and intelligent automation tools across business functionsEstablish AI governance frameworks including ethical AI guidelines, model risk management, and data quality standardsPartner with business leaders to identify high-impact AI use cases (demand forecasting, consumer insights, content generation, customer service)Build internal AI/ML talent and literacy programs to upskill the broader organizationSkillsBachelor's degree in computer science, engineering, or relevant field from an accredited 4-year college/university, coupled with an excellent academic background15+ years in progressive experience managing functions dealing with Information Technologies, cross-functional business processes, workflow, and systems. The ideal candidate would have substantial experience with digital solutions beyond traditional technologies and transformation of an organizationExperience in developing, implementing, and maintaining IT application roadmaps focused on: ERP systems - finance, accounting, & supply chain, E-commerce & Digital Marketing Solutions, Productivity Enhancement - Automation, data & analytics, etcExcellent understanding of project management principles and track record of delivering projects on time and within budgetSound character, willing to 'roll up their sleeves.'Strong decision-making and analytical skills, as well as excellent communication and interpersonal skills. Ability to exercise sound business judgment in complex situationsAbility to work both independently and collaboratively across business segments with domestic and foreign entities and a variety of individualsA practical and proactive problem-solver. This person will possess a high degree of emotional intelligence and be able to interact at all levels within the CompanyA quick study with the ability to distill complex issues clearly and help devise solutions in a direct, no-nonsense manner. With a businessperson's mindset, the successful candidate will have a natural tendency to make things happen and the ability to find creative solutions where none initially appeared to existStrategic fluency in AI, cloud, cybersecurity, and data technologies - able to evaluate emerging capabilities and translate them into practical business advantageStrong executive presence with the ability to communicate technology strategy and cyber risk to the Board, C-suite, and non-technical stakeholdersProven ability to manage large IT budgets ($20M+), negotiate vendor contracts, and optimize total cost of ownership across a complex technology portfolioMaster's degree in business administration or information sciencesExperience with a products industryExperience with a global organization with both manufacturing and sales operations throughout the worldDirect experience deploying enterprise AI/ML solutions at scale (e.g., demand forecasting, computer vision, generative AI)Experience leading cybersecurity programs and managing security operations (SOC) or working closely with a CISO functionExperience with connected products / IoT platformsKnowledge of key cyber security frameworks (NIST, ISO 27000, CIS Controls)Company OverviewWe may be a company full of neat freaks. And that’s fine with us. It was founded in 1876, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.bissell.com.