[Remote] VP, Global Sales Operations

Note: The job is a remote job and is open to candidates in USA. Genesys is a leading company empowering organizations to enhance customer and employee experiences through its AI-powered platform. The Vice President, Global Sales Operations is responsible for driving sales and partner performance, efficiency, and scalability while collaborating with various leadership teams to align execution with company growth initiatives.ResponsibilitiesLead and develop a high-performing global sales operations function across regionsEstablish clear operating rhythms and accountability models for sales and partner leadershipFoster a culture of data-driven decision-making, continuous improvement, and innovationServe as a trusted advisor to the Chief Sales Officer and executive leadership teamDeliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narrativesInfluence strategic decisions through compelling, data-driven storytellingBuild frameworks to identify leading indicators across pipeline, forecasting, and deal qualificationTranslate complex data into actionable insights that inform sales strategy and executionAnticipate risks and opportunities early to enable proactive decision-makingDrive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliabilityPartner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiencyImplement scalable processes that balance operational consistency with field flexibilityDefine and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoringPartner with Revenue Operations teams to modernize and optimize sales processes through automationDemonstrate strategic thinking by connecting operational execution to broader business outcomesApply strong analytical rigor to synthesize data into actionable insightsExhibit executive presence with clear, confident, and influential communicationLeverage deep operational expertise in SaaS sales motions, metrics, and pipeline managementChampion innovation through the use of AI and automation to drive productivity gainsLead and scale high-performing, distributed teams effectivelySkillsBring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environmentsDemonstrate proven success leading global teams and managing senior leadersPossess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutionsShow a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivityHave experience working directly with executive leadership and contributing to board-level discussionsOperate with a collaborative mindset and strong bias for action across cross-functional teamsBenefitsMedical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsCompany OverviewGenesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth. It was founded in 1990, and is headquartered in Menlo Park, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.genesys.com.