[Remote] VP Customer Support

Note: The job is a remote job and is open to candidates in USA. ST6 (Seal Team Six) is dedicated to building enduringly great software companies and is seeking a Vice President of Customer Support. The role involves managing a global support team, implementing best practices, and optimizing customer service operations to enhance satisfaction and efficiency.ResponsibilitiesBuild and manage a highly productive and scalable support team capable of delivering exceptional customer service across various channelsAchieve high customer satisfaction ratings by implementing scalable and efficient support processes that effectively address customer needsDevelop and implement a robust system for tracking and reporting key performance indicators (KPIs) to enhance accountability across the organizationDevelop and evolve comprehensive knowledge-centered support and self-service programs, enhancing customer empowerment and satisfactionDrive high productivity within the support organization, optimizing resources and processes to handle customer inquiries and issues efficientlyLead and optimize the integration process for Delivery Engine (DE) teams post-acquisition, ensuring seamless operational and cultural alignmentSkills5+ years experience in Customer Support LeadershipExperience leveraging AI in support environments and for self-serviceCompany OverviewST6 is an experienced team of executives who drive the transformation of software businesses. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 2-10 employees. Its website is http://www.st6partners.com/.