[Remote] VP, Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Acxiom is a company focused on customer success, and they are seeking a VP, Customer Success Manager. In this role, you will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with the company's products or services, while working closely with cross-functional teams.ResponsibilitiesDevelop and nurture strong relationships with key customer accounts, serving as the primary point of contact for their needs and inquiriesUnderstand customer goals, objectives, and challenges to align the company's products or services to their specific needsProvide proactive support and guidance to customers throughout their journey, ensuring they maximize the value of the products or servicesConduct regular check-ins, business reviews, and customer satisfaction surveys to assess customer health and identify areas for improvementMonitor customer usage and engagement metrics, identifying at-risk customers and implement proactive measures to mitigate churnCoordinate with the implementation and support teams to ensure a seamless onboarding experience for new customersIncrease the Net Promoter Score (NPS) of existing clients and generate positive reviews on marketing platforms like G2 & CapterraStay updated on industry trends, best practices, and competitive landscape to provide strategic recommendations and ensure customer successBe the face of the company for keeping the clients up to date on new product releases, feature enhancements & product roadmapsSkillsBachelor's degree in business administration, marketing, or a related field (or equivalent experience)Familiarity with customer success software platforms and customer relationship management (CRM) toolsKnowledge of the industry and market trends related to the company's products or servicesCompany OverviewAcxiom is a SaaS-based company providing enterprise data analytics to fuel data-driven results. It was founded in 1969, and is headquartered in Little Rock, Arkansas, USA, with a workforce of 1001-5000 employees. Its website is http://www.acxiom.com.Company H1B SponsorshipAcxiom has a track record of offering H1B sponsorships, with 3 in 2026, 20 in 2025, 31 in 2024, 16 in 2023, 26 in 2022, 21 in 2021, 27 in 2020. Please note that this does not guarantee sponsorship for this specific role.