[Remote] VP, Client Success - Healthcare (Payer & Provider)

Note: The job is a remote job and is open to candidates in USA. SoftServe is a global IT consulting and digital services company that helps organizations navigate complex business challenges. In this role, you will lead and grow key client relationships within the healthcare portfolio, partnering with cross-functional teams to deliver high-impact solutions and drive revenue and long-term success.ResponsibilitiesProven experience driving client growth and account expansion across complex portfolios, including developing and executing account strategies and development plans aligned to long-term business goalsStrong ability to build and manage senior client relationships, including CxO engagement, translating priorities into tailored solutions, and maintaining high satisfaction and retentionAdvanced collaboration skills across sales, delivery, marketing, and partner ecosystems (e.g., AWS, Google, Microsoft, NVIDIA) to co-create joint growth strategies and GTM initiativesDemonstrated financial acumen managing client-level P&L, including revenue growth, profitability optimization, and performance tracking with corrective actionsStrategic experience identifying and scaling new engagement models and business opportunities within existing accounts to expand service adoption and market presenceClear understanding of industry trends, emerging technologies, and competitive landscapes to inform client strategy and innovation discussionsStrong leadership experience hiring, coaching, and developing high-performing, inclusive teams, with defined KPIs, performance tracking, and continuous development focusSkillsDemonstrated leadership experience (15+ years) in IT services with full P&L ownership, driving revenue growth and profitability across client portfolios, specifically in Healthcare Payer & ProviderProven client-facing leadership (20+ years) in software or related industries, leading teams and managing complex, global client engagementsStrong strategic planning capability, including developing account growth strategies and executing account development plans aligned to long-term business objectivesAdvanced communication skills, with experience delivering engaging presentations and clear written materials for senior stakeholders and CxO audiencesStrong relationship-building ability, establishing trust quickly and developing long-term internal and external networksEffective influencing and negotiation skills, tailoring messaging to audiences to align stakeholders and gain buy-in on initiativesSolid business and financial acumen, applying market, industry, and economic insights to guide decisions and manage riskProven goal-setting and execution capability, defining clear, measurable objectives and consistently achieving resultsExperience leading, coaching, and developing high-performing, inclusive teams in fast-paced, global environmentsMaster's degree in Business, IT, or related field; relevant sales or marketing certifications a plus; flexibility to travel (30%+) and work on-site with clientsBenefitsFlexible Work ModelWork from home, from the office, or in a hybrid format that supports focus and collaboration.Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.Partner with approachable leaders who communicate clearly and tie daily work to our direction.Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.Company OverviewSoftServe is a digital authority that advises and provides at the cutting-edge of technology. It was founded in 1993, and is headquartered in Austin, Texas, USA, with a workforce of 10001+ employees. Its website is http://www.softserveinc.com.