[Remote] Virtual Finance Operations Director - Ira Toyota of Orleans

Note: The job is a remote job and is open to candidates in USA. Group 1 Automotive, Inc. is a Fortune 250 leader in global automotive retail, operating over 250 dealerships across the U.S. and U.K. They are seeking a Virtual Finance Operations Director to enhance customer satisfaction by proactively assessing and validating customer needs, coordinating internal resources, and leading performance objectives for customer contracts.ResponsibilitiesProactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfactionCoordinate the involvement and escalation of internal resources, including support, service, and management resources, in order to meet customers expectationsCommunicating customer concerns, challenges and the interaction of different processes within their organizationProactively lead document planning process that develops performance objectives, KPI's, financial targets, and critical milestones for the duration of each customer contractAct as a dedicated advocate for the customer, ensuring a seamless, positive experience throughout the entire transaction processEffectively prioritize tasks to maximize productivity and ensure efficient use of both your time and your team’s resourcesEnthusiastically represent Orleans Toyota technology and solutionsSkillsCustomer-facing sales experience in challenging environments required; automotive dealership experience, (sales, service, F&I, or BDC) is a plusStrong customer service and communication skillsHigh attention to detail and ability to multitask in a fast-paced environmentPositive attitude and team-oriented mindsetComfortable with technology (dealership systems experience is a plus)Experience with contracts/compliance or documentation-heavy roles is a plusFlexible schedule, including evenings/weekendsBenefitsMedical, Dental & Vision Insurance401(k) with company match + Employee Stock Purchase PlanPaid Time Off (vacation & sick days)Employee Vehicle Purchase ProgramCareer growth opportunities within a Fortune 250 companyCompany OverviewGroup 1 Automotive owns and operates about 130 franchises at approximately 100 dealerships, as well as about 25 collision service centers It was founded in 1997, and is headquartered in Houston, Texas, USA, with a workforce of 10001+ employees. Its website is http://www.group1auto.com/index.htm.