[Remote] Virtual Customer Service Representative - Remote US TP83858

Note: The job is a remote job and is open to candidates in USA. Eaton is a global, digital business services company seeking a Virtual Customer Service Representative to support customer inquiries. The role involves handling customer inquiries, providing excellent service, and resolving issues proactively while maintaining confidentiality.ResponsibilitiesHandle and carefully respond to all customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactiveAppropriately communicate with customersCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredSkillsHigh School Diploma or equivalentMinimum of 6 months of customer service experienceMust be 18 years of age or olderAbility to type at least 25 words per minuteComfortable with desktop computer systems and have general knowledge of Windows-based systemsProcess Excellence: Demonstrate commitment to following established procedures and be customer service drivenCollaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goalsCommunication: Outstanding communication, listening, and analytical skillsOrganizational Skills: Strong organizational and problem-solving skillsEmotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focusedOpen-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shiftsCritical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-makingSolution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experienceInternet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps, Minimum subscribed upload rate equal or exceeds 5.0 Mbps, ISP must have no packet loss and ping under 50ms, Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN, Proof of internet speed requiredClean and quiet workspaceCustomer service and/or sales experience preferredCollege degree preferred but not requiredBenefitsPaid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsCompany OverviewEaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. It was founded in 1911, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.eaton.com/us/en-us/products/emobility/expertise.html.