[Remote] Virtual Contact Team Lead

Note: The job is a remote job and is open to candidates in USA. Rave Financial is a credit union seeking a Virtual Contact Team Lead to assist members with their needs. The role involves providing information and support on various products, fostering a motivated team environment, and handling member inquiries and escalations.ResponsibilitiesAssist members and potential members with their Credit Union needsProvide information, assistance, and education on a variety of products and servicesAssist members in setting up services, respond to inquiries, and direct members to the appropriate peopleWork as a team with other credit union departments to create a seamless experience for membersAssist in observing and reporting on department metricsFoster an environment where team members feel motivatedIdentify opportunities to enhance training and developmentHandle member call escalationsAssist the Virtual Contact Center Manager as needed to ensure the success of the departmentSkillsOne year to three years of similar or related experienceA high school education or GEDMust exhibit above average listening and communication skillsMust be able to operate Credit Union provided computer software and business equipmentMust be able to make decisions with minimum informationProfessionalism in appearance, dress and attitude is a mustWell-organized and attention to detailAble to meet deadlines and manage projectsAbility to assist others in the department by exhibiting a clear understanding of the roles and responsibilities necessary to serve the members with exceptional serviceAbility to lead others and work as a member of a team while embracing the credit union philosophy, mission and valuesCompany OverviewRave Financial is a not-for-profit financial service that offers credit union services. It was founded in 1935, and is headquartered in Beaumont, Texas, USA, with a workforce of 201-500 employees. Its website is https://bankwithrave.com.