[Remote] VIP Host - Remote

Note: The job is a remote job and is open to candidates in USA. PENN Interactive is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. The VIP Host role focuses on creating new business revenue by developing relationships with high-value players and managing all aspects of those relationships to enhance customer service and gaming revenue.ResponsibilitiesCreate new business revenue by understanding, targeting and developing relationships with potential high value playersSuccessfully execute assigned key VIP sales KPIsManage all aspects of the relationship with players, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations including out of office hours when necessaryGenerate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needsMaintain a personalized relationship with players, including having one to one knowledge of customer profiles such as playing behaviors, interests, likes and dislikes, in order to offer an industry leading customer service experience tailored to the needs of the individualThorough understanding of existing products, services and initiatives while proactively pushing new game offerings, channels and platformsCommunicate through established business channels new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed membersUtilize daily reporting and analysis to assist with making sound business decisionsMonitor individual customer betting behavior and ensure that bonuses, gifts and hospitality invitations are offered in agreed timescalesEnsure compliance with all applicable regulations and legislation, ensuring that all risks within areas of responsibility are identified and managed effectivelyFully comply with and uphold company expectations including policies, procedures, department goals and business strategyHandle difficult customer interactions and situations in a calm, professional and reasonable mannerWork closely with VIP associates on upgrading potential VIP accounts to full VIP statusWork closely with VIP Executive Hosts on upgrading accounts to higher tiersConduct business with the highest level of integrity and honestySkills1 - 2 years of gaming experience either online or with a brick and mortar casinoAt least 1 year of experience in a sales related roleProven experience in online gaming, customer service, concierge, luxury telemarketing or other account managementExcellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquettePositively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditionsAbility to review and comprehend player tracking screens, reports, and all other necessary information and documentationAbility to communicate effectively with external contacts and all levels of employeesThe ability to travel and attend on and off property events throughout the United States and CanadaWill attend high level events designed for our top customersMust be able to qualify for licenses and permits required by federal, state and local regulationsMUST HAVE: Passion for sports, casino and/or sports & casino bettingBenefitsCommission under the terms of an applicable planBonusBest-in-class benefitsCompany OverviewPenn Interactive (PI) is an interactive gaming company. It is a sub-organization of PENN Entertainment. It was founded in 2015, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.penn-interactive.com/.



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