[Remote] VIP Account Manager, Illinois

Note: The job is a remote job and is open to candidates in USA. FanDuel Group is looking to expand its VIP department for their online casino and sportsbook, seeking a VIP Account Manager to manage relationships with high-net-worth clients. The role focuses on enhancing customer loyalty and providing exceptional service while ensuring compliance with gaming regulations.ResponsibilitiesManage a portfolio of FanDuel customersProvide an enhanced proactive one stop service to encourage loyaltyEnsure that Compliance and Responsible Gaming ideals are at the heart of all we doCollect and document customer profilesDevelop relationships and offer tailored rewards through regular correspondenceMeet pre-determined productivity, quality, and Service Level Agreement targetsProvide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedbackEnsure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirementsMeet and host VIPs at Hospitality eventsDeliver against company responsible gaming protocolsOpportunity to mentor and develop VIP Hosts within the teamSkillsMinimum 2 years of experience in high end customer service field preferredExcellent verbal and written communication skillsKnowledge of online gaming industry essentialPassionate about providing top level serviceConfident and people focused personalityExcellent analytical skills and experience with ExcelStrives to meet targets and deadlinesExcellent organizational and planning skillsWilling and able to work non-traditional business hoursTravel for this role is expected around 25% of the timeBusiness to Customer Sales experience preferredUnderstanding of Marketing processes preferredBenefitsWe have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.We offer generous paid time off (PTO & sick leave)Annual bonus and long-term incentive opportunities (based on performance)401k with up to a 5% matchCommuter benefitsPet insuranceMedical, vision, and dental insuranceLife insuranceDisability insuranceA 401(k) matching programShort-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participationPaid personal time off and 14 paid company holidaysFanDuel offers paid sick time in accordance with all applicable state and federal lawsCompany OverviewFanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.fanduel.com.