[Remote] VIP Account Manager

Note: The job is a remote job and is open to candidates in USA. Growe is a company focused on account management, and they are seeking a VIP Account Manager to manage and maintain relationships with high-value clients. The role involves providing personalized service, monitoring client performance, and identifying opportunities for upselling and cross-selling.ResponsibilitiesManage and maintain relationships with VIP / high-value clientsAct as the main point of contact for assigned accountsProvide personalized service and proactive communicationMonitor client activity and performance metricsIdentify opportunities for upselling and cross-sellingDevelop strategies to increase client retention and lifetime valueHandle escalations and complex client issues efficientlyCoordinate with internal departments (Payments, Risk, Marketing, Support, etc.)Track KPIs related to retention, reactivation, and revenue growthStay updated on products, promotions, and market trendsComply with company policies and security standardsSkillsFluency in Spanish (mandatory)Upper-Intermediate to Advanced command of English (written and spoken)Previous experience as an Account Manager, VIP Manager, or similar roleAn analytical mindset with the ability to interpret client dataResults-driven with a strong focus on revenue and retentionExperience in iGaming / fintech / online services (preferred)Strong sales, negotiation, and communication skillsHigh level of responsibilityExperience or strong ability in cross-selling and identifying revenue opportunitiesProactive mindset, with the ability to anticipate client needs and take initiativeCreative and out-of-the-box thinking to solve problems and enhance user engagementCompany OverviewGrowe is a leading business advisory and services group in iGaming and Entertainment. We are creators of strategies that work and solutions that scale. It was founded in 2019, and is headquartered in Warsaw , PL, with a workforce of 501-1000 employees. Its website is https://growe.com/.