[Remote] Video Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Insight Global is seeking a Customer Service Representative for a high‑growth, customer‑focused organization leveraging modern, video‑enabled support. This individual will serve as the front line of customer experience, providing white‑glove service through video, voice, and chat interactions. The ideal candidate is empathetic, technically capable, and confident on camera, with the ability to guide customers through troubleshooting while creating a positive, reassuring experience.ResponsibilitiesComfortable working on camera (video ~50% of customer interactions)Ability to explain technical concepts in simple, relatable termsComfortable handling voice, chat, and video interactions (one customer at a time)Professional on‑camera appearanceSkillsUS‑based with reliable broadband internet (approx. 50 Mbps down / 5 Mbps up)Distraction‑free, professional work‑from‑home environmentComfortable working on camera (video ~50% of customer interactions)3+ years of customer service experience (retail, e‑commerce, sales, or similar)Strong verbal communication and de‑escalation skillsComfortable supporting elderly customers with patience and empathyModerate technical aptitude (apps, smartphones, smart devices, basic troubleshooting)Ability to explain technical concepts in simple, relatable termsComfortable handling voice, chat, and video interactions (one customer at a time)Familiarity with Windows desktops and Chrome browserExperience using Google Workspace or Microsoft Office toolsStrong typing, multitasking, and documentation skillsAbility to work scheduled shifts within Eastern Time operational hoursProfessional on‑camera appearancePrior call center or contact center experienceExperience supporting video‑based customer interactionsFamiliarity with CRM or ticketing systemsExperience working in high‑volume support environmentsTechnical support experience with connected devices, apps, Bluetooth, Wi‑Fi, or LTEBenefitsHealthcare insurance offeringsPaid leave as provided by applicable lawCompany OverviewInsight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government. It was founded in 2001, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is https://insightglobal.com/.