[Remote] Vice President / Senior Vice President, Operations - Remote

Note: The job is a remote job and is open to candidates in USA. Tia is building a new model of healthcare for women, integrating various health services to improve patient outcomes and experiences. The Vice President/Senior Vice President of Operations will be responsible for scaling Tia's clinical business, leading operations across multiple sites, and ensuring high-quality patient and provider experiences.ResponsibilitiesLead day-to-day and long-term operations across Tia’s brick-and-mortar clinics, virtual care model, markets, and service lines to achieve access, volume, quality, patient experience, and EBITDA goalsHelp build the foundational operating infrastructure needed to scale a multi-state, multi-site clinical business, including consistent processes, performance rhythms, accountability structures, and operational standards across both in-person and virtual careTranslate strategic priorities into clear operating plans, including scheduling models, visit templates, staffing plans, workflows, and performance expectationsBuild scalable operating models that improve access, efficiency, quality, and margin without compromising the patient or provider experienceDrive cross-functional execution across Clinical, Product, Marketing, Finance, RCM, and PeopleEstablish operating standards, performance baselines, and accountability mechanisms across markets and clinical operations teamsMaintain a real-time view of business performance across membership, visit volume, utilization, staffing, throughput, patient experience, and unit economicsLead weekly business reviews, monthly operating reports, quarterly planning, and regular performance check-insIdentify operational risks, diagnose root causes, escalate with clear recommendations, and lead teams toward resolutionAnticipate operational needs 6 to 12 months ahead, including capacity constraints, staffing needs, payer shifts, workflow redesign, and throughput challengesBuild, test, and refine operating models that support growth, quality, and financial performanceDrive continuous improvement by simplifying processes, eliminating waste, and scaling best practices across marketsLead and develop operational leaders and teams, setting clear expectations, building accountability, and ensuring strong execution across day-to-day operations and high-priority initiativesOwn operational performance across markets and care modalities, including access, scheduling, staffing, workflows, throughput, KPIs, patient experience, provider experience, and business performanceStep into the details when needed, including reviewing schedules, auditing workflows, evaluating capacity, identifying bottlenecks, refining KPIs, and pressure-testing assumptionsLead through influence with clinicians and clinical leaders, building trust, communicating clearly, and aligning stakeholders around shared goals, even when clinicians do not directly report into OperationsPartner closely with clinical dyad leaders to translate clinical priorities into executable operating plans that support quality, care consistency, provider experience, patient experience, and financial performanceBuild strong partnerships with market teams, clinical leaders, and corporate functions to ensure consistent, high-quality execution across both virtual and brick-and-mortar care deliveryRepresent Operations with clarity and authority in executive, cross-functional, and Board-facing conversationsSkills12+ years of healthcare operations leadership experience, including scaled ownership across multiple sites, markets, or regionsDeep experience leading virtual care, ambulatory, primary care, women's health, multispecialty, brick-and-mortar, or hybrid care operations at scaleStrong understanding of outpatient economics, including visit throughput, provider templates, care team workflows, staffing models, utilization, revenue performance, cost structure, and marginProven ability to improve access, quality, patient experience, provider experience, operational efficiency, revenue performance, and marginStrong operational design skills, with experience building scalable workflows, dashboards, performance systems, operating rhythms, and accountability mechanismsHighly analytical and data-driven, with strong Excel fluency required; SQL and BI tools preferredExecutive presence and clear communication, with experience partnering with C-suite leaders, founders, investors, and/or BoardsAbility to influence cross-functionally, hold teams accountable, and build trust with clinical and corporate leadersComfort operating in a high-growth, high-ambiguity, high-expectation healthcare environmentStrong patient-centered mindset, with a belief that better operations should improve outcomes, not just marginsSQL and BI tools preferredBenefitsCash bonus of up to 30%Meaningful equity stake in the companyUnlimited vacationFree Tia membershipCompetitive stock option package$300 one-time work-from-home stipend$50/month phone and internet reimbursementMedical, dental, and vision benefits401(k) programTop-of-the-line 13" MacBook ProTravel stipend for team off-sitesCompany OverviewTia is a health care provider that specializes in mental health, wellness, general care, and gynecology. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is http://www.asktia.com.