[Remote] Vice President Sales Operations

Note: The job is a remote job and is open to candidates in USA. Frazier Healthcare Partners is a private equity firm focused on the healthcare industry, seeking a Vice President of Sales Operations to enhance commercial operations across its portfolio of healthcare companies. The role involves designing sales processes, implementing frameworks, and partnering with various stakeholders to ensure commercial success and operational efficiency.ResponsibilitiesDesign and govern the sales process across the entire portfolioAssess sales process maturity for each PortCo to identify and close the process gaps that cause forecasts to be missed; diagnose whether the root cause is process, data, rep behavior, or management disciplineBuild and implement end-to-end sales process frameworks tailored to each PortCo's commercial model: ICP definition, lead qualification criteria, pipeline stage gates with entry and exit criteria, forecasting methodology, and deal review cadenceDesign coverage models, territory structures, and quota mechanics in partnership with PortCo CFOs and commercial leadersDevelop and deploy sales onboarding programs with measurable outcomes: reduced ramp time, consistent playbook adoption, and improved early pipeline contributionEstablish win/loss analysis programs and translate findings into process and training updatesEnsure marketing-to-sales-to-implementation handoff is well defined and maintainedImplement best practices for sales metrics, commercial performance reporting, and S&OP processesDefine the commercial metric set for each PortCo and implement best practices for regular commercial performance reviews with PortCo leadership (pipeline calls, account reviews, etc.)In partnership with investment professionals, build and maintain executive dashboards that give deal teams and the board real-time visibility into commercial health at each PortCoSupport board reporting with clean, consistent, investor-grade commercial metricsPartner with finance to implement S&OP processes that connect the sales pipeline and forecast to the finance team’s revenue plan and help the team prioritize activityOwn CRM strategy and support PortCos with implementing the right commercial technology architecture and data qualityDefine CRM data standards and ensure CRM systems at each PortCo adhere to themDefine Frazier’s preferred set of commercial tools (CRM, marketing automation, sales engagement tools); evaluate Portco’s revenue tech stacks, and identify partners to implement any technology gaps and integrationsPartner with marketing operations to ensure marketing automation platform hygiene, lead routing logic, and integration with the CRMDefine and govern the MQL and SQL criteria in partnership with marketing and sales leadership; establish the lead handoff protocolSupport the quote-to-revenue process from initial quote through revenue recognitionPartner with finance to establish a clear quote-to-contract process: CPQ configuration and governance, quote approval workflows, and contract template standardizationEstablish sales-to-finance handoff protocols with the PortCo finance counterpart from executed contract through revenue recognitionIdentify and resolve process breakdowns that cause revenue recognition errorsMeasure and improve Q2R cycle time; identify bottlenecks in approval, legal review, contracting, and billing setup that extend deal close or delay revenue recognitionBuild portfolio-wide programs and contribute to deal team diligenceBuild reusable revenue operations frameworks that can be deployed across the portfolio with company-specific adaptations: sales process playbooks, CRM data standards, Marketing Automation governance guides, Q2R process maps, S&OP templatesFacilitate best practice sharing across PortCo commercial operations leaders; identify what is working at one company and transfer it to othersAssess sales process and pipeline maturity during diligence: stage gate discipline, forecasting accuracy, quota design quality, and pipeline health; translate findings into a 100-day commercial planContribute to IC presentations and board materials on commercial infrastructure maturity and sales operations program outcomesSkills5+ years in revenue or sales operations with hands-on ownership across CRM, sales process design, forecasting, and commercial analyticsCan demonstrate specific, quantified outcomes across forecast accuracy improvement, pipeline conversion improvement, rep ramp time reduction, or territory coverage improvementBenefitsOur firm has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets.Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, education and relevant experience and skills.Base pay ranges are reviewed and typically updated each year.At our company, all roles are eligible for additional rewards, including merit increases and a discretionary bonus.These awards are allocated based on individual performance.All U.S. based employees have access to medical, dental, and vision insurance, a 401(k) plan and company profit share, long-term disability coverage, basic and voluntary life insurance, and wellbeing benefits, among others.Employees accrue 17 days of paid time off (inclusive of sick leave) per calendar year, increasing annually.There are also up to 10 scheduled paid holidays, and a paid holiday office closure the last week of the calendar year.Company OverviewFrazier Healthcare Partners is a private equity firm that provides investments for pharmaceuticals, healthcare, and medical products. It was founded in 1991, and is headquartered in Seattle, Washington, USA, with a workforce of 51-200 employees. Its website is http://www.frazierhealthcare.com.