[Remote] Vice President, Product Management

Note: The job is a remote job and is open to candidates in USA. Instinct Science is at the forefront of veterinary innovation, providing essential tools and software for veterinary practices. The Vice President of Product Management will lead the product organization, translating strategy into actionable roadmaps, and collaborating with various teams to ensure successful product launches and market positioning.ResponsibilitiesCo-create product strategy with the CPTO and exec team. Your contribution is market insight, customer evidence, and competitive intelligence; your accountability is translating that strategy into a coherent multi-product roadmapDrive prioritization across investment themes, balancing near-term revenue and retention impact with the long-term bets that define our moatSequence the portfolio across segments (ER/Specialty, GP, Consolidators) and across our standalone and bundled product lines, so investment, sequencing, and dependencies are clear to everyone running against themOwn the product operating budget and headcount plan. Make investment trade-offs proactively, with data, and in service of the strategyPartner with Sales and Marketing to shape packaging and SKU architecture: how features bundle into tiers, editions, and offerings that map cleanly to customer segments and buying motionsContribute to monetization alongside Sales, Marketing, Finance, and the CPTO, supplying value metrics, segment fit, and willingness-to-pay signals as inputs to executive pricing decisionsLead launches with Marketing, Sales, and Customer Experience. Positioning, messaging, enablement, and adoption mechanics all matter, and the bar is a launch that actually moves the businessSupport Sales leadership on commercial fit: strategic-account deal support, segment plays, and the productization of new market opportunitiesLead, coach, and grow the product management and user research teams. Hire exceptional talent, develop the people we have, and set a high bar for craft, judgment, and outcomesRun the operating system of the product org: planning cadence, prioritization rituals, discovery and delivery rigor, written communication standards, and the connective tissue with Design and EngineeringSet the craft bar for how we frame trade-offs, shape initiatives, and measure success, and evolve the practice in an AI-forward environmentMature the research function into a real strategic asset, with generative discovery, evaluative testing, and longitudinal customer insight that feeds both product decisions and exec-level customer narrativeOwn performance management and career development, building the leveling, feedback, and growth systems that retain great talentLead rigorous customer discovery: structured interviews, in-clinic time, and decisions grounded in evidence. We treat discovery as an ongoing discipline, not a research sprint that happens before a launchSpend real time with customers, clinical stakeholders, and prospects across ER/Specialty hospitals, GP practices, and Consolidator/DSO leadership. Pattern recognition across segments is one of the most valuable things you can produceTrack the competitive landscape as a living input that shapes roadmap, positioning, and packaging decisions in real time, rather than something we revisit once a quarterAlign cross-functional partners without direct authority across Engineering, Sales, Marketing, Customer Experience, and Finance. Most of the work happens through influence, and the role is built for someone who is good at itRepresent product externally with the executives, company, board of directors, customers, prospects, analysts, and at industry events. We need a credible, compelling voice for where Instinct is going and whyOwn outcomes, not outputs. Retention, expansion, activation, win rate, and product-driven NRR are the scoreboard. Help define how the org measures itself, and report against it candidlySkills10+ years in product management, with 5+ years leading product organizations at the Senior Director or VP levelA track record of scaling product teams through meaningful growth, M&A, or transformation, ideally in vertical SaaS, clinical, healthcare, or another specialized domainDemonstrated experience shipping AI-native or AI-enhanced products in a commercial SaaS context, where AI is central to user value rather than a backend implementation detailMulti-product portfolio experience. You have managed prioritization, sequencing, and trade-offs across more than one product line or segmentDemonstrated impact on commercial outcomes: packaging and monetization decisions you helped shape, launches that moved the business, GTM partnerships that paid offExperience building or modernizing a user research function into a strategic assetOwned a product budget and made real investment trade-offs against business outcomesGenuine partnership with GTM functions (Sales, Marketing, Customer Success) and a feel for how product decisions land in the fieldExcellent written and verbal communication. You can write a one-pager that aligns an exec team and walk a customer through a product vision with equal easeBachelor's degree or equivalent experience that demonstrates the same caliber of thinking. An advanced degree is welcome but not expectedBenefitsWe offer a supportive and caring work environment.We are transparent, open, honest, and empathic, both internally and externally.We pay our team well.We offer medical, dental and vision benefits and 401K with match.We give our team owner-like flexibility over work and time-off, including time to innovate and Flow State Fridays.We offer a generous stipend that can be used for almost anything to allow you to bring your best self to work.We provide all-expense-paid time throughout the year together, including at our annual retreat.Company OverviewInstinct Science helps veterinary centers better capture missed charges, improve staff efficiency, and enhance patient care. It was founded in 2017, and is headquartered in Doylestown, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.instinct.vet/.