[Remote] Vice President, Customer Success

Note: The job is a remote job and is open to candidates in USA. Gabriel Talent Consulting is focused on transforming employee benefits into a more valuable and engaged experience. They are seeking a VP of Customer Success & Retention to drive net revenue retention, build a scalable Customer Success engine, and enhance customer engagement through AI and data-driven strategies.ResponsibilitiesOwn retention and expansion outcomes: Own net revenue retention, gross retention, renewals, and expansion strategy. Build the forecasting discipline, operating cadence, and customer health model needed to identify risks early and drive actionBuild a scalable Customer Success engine: Create the processes, systems, and team structure needed to support growth while improving customer outcomesIncrease customer value and product adoption: Develop strategies that improve engagement, demonstrate ROI, and turn successful customers into long-term growth partnersLead AI-enabled transformation: Use AI, automation, and better customer intelligence to improve how the team operates — reducing manual work, increasing insight, and allowing the team to focus on the moments that require judgmentCreate operating rigor through data: Establish Salesforce as the source of truth for customer health, forecasting, renewals, and expansion opportunitiesBe the executive voice of the customer: Own strategic relationships, executive business reviews, escalations, and customer feedback loops that influence the broader companyBuild and develop the team: Lead a team of CS leaders and CSMs, raise the commercial maturity of the organization, and build the next generation of Customer Success talentSkills8+ years in Customer Success, account management, or commercial retention roles with people management experienceProven ownership of retention, expansion, or revenue outcomes in a B2B environmentCommercial mindset with the ability to connect customer activities to business resultsExperience building teams, processes, and operating rhythms in a high-growth environmentStrong analytical skills and comfort using data to make decisionsAbility to influence cross-functional partners across Sales, Product, Marketing, and OperationsExecutive presence with customers, partners, and internal leadershipExcitement about using AI and technology to reinvent how Customer Success operatesHealthcare, benefits, or SaaS experienceCompany OverviewConnecting smart people to smart people. Open apply --> https://forms.gle/pEh1DKa7MiK27wQAA It was founded in 2023, and is headquartered in , with a workforce of 2-10 employees. Its website is https://gabrieltalentconsulting.com/.