[Remote] Valuation Coordinator

Note: The job is a remote job and is open to candidates in USA. Hagerty is a leading company dedicated to car enthusiasts and the largest insurer of collectible vehicles. The Valuation Coordinator role involves evaluating vehicle submissions, researching market values, and negotiating with sellers to ensure successful auction outcomes.ResponsibilitiesReview new vehicle submissions daily in Contentful; flag obvious accepts or declines during intake, then transfer submission data (year, make, model, VIN, reserve request, estimated value, state) into the Auction Management tracker; standardize vehicle names and trim designations as neededCheck title status during intake; flag titles not in the seller's name before proceeding. Common situations include estate sales, open titles, and undisclosed liensResearch market values using Classic.com (primary), the Hagerty Valuation Tool for directional context, KBB for post-2010 vehicles, and Bring a Trailer for niche configurations. Identify 2-3 comparable sold listings per vehicleSet the recommended reserve at or just below the low end of the expected sale range. The reserve floor is $8,000. Recommend no-reserve for lower-value vehicles or when condition makes a reserve risky. For modified vehicles, assess whether modifications add or subtract from value and whether the buyer pool supports a reserveDecline vehicles that do not meet platform standards due to condition, title issues, or market fitSend valuation recommendation emails to sellers via Salesforce using team-aligned templates. Personalize every communication: use the seller's first name, reference the specific vehicle, and add relevant contextNegotiate reserve amounts with sellers who counter the initial recommendation. Use comparable sales and rerun examples to support positioning. Follow the defined follow-up cadence: one follow-up at approximately two business days, a final follow-up at approximately two weeksOnce a seller accepts terms, send the acceptance email with document upload instructions (title, ID, Terms and Conditions). Update Contentful with the agreed reserve, lot status, and document request triggers. Reassign the Salesforce case to the Coordinator team queue. Post acceptance to the team Slack channel with lot details for the downstream teamMaintain complete records in the Auction Management tracker for every submission. Every row requires both a status and an action entry before moving onEscalate borderline or high-value vehicles to the Sr. Ops Manager before finalizing a recommendationFor Professional Seller lots, your role is limited to HOA number assignment and Auction Management entry. The Business Development Lead aligns reserves directly with dealers on these lotsCommunicate proactively with team members via Slack. Participate in team meetings, calibration sessions, and process improvement discussionsSkillsExceptional knowledge of collector vehicles, auction dynamics, and market values across vintage, modern classic, and modified vehicle categoriesDemonstrated experience using Classic.com, Hagerty Valuation Tool, Bring a Trailer, KBB, or equivalent platforms for valuation researchSuperior written communication skills. Comfortable delivering honest market data to sellers who may be emotionally attached to their vehiclesStrong analytical skills with the ability to interpret comparable sales data and apply consistent judgment across a high-volume daily queueProficiency with CRM platforms (Salesforce preferred), spreadsheet tools, and content management systemsAbility to work independently and maintain consistent output in a fully remote environmentStrong experience in automotive appraisal, vehicle valuation, collector car sales, digital auction curation, or collector car insuranceExperience with vehicle identification tools, title documentation, and provenance researchPrior experience in a customer-facing role involving negotiationBachelor's degree or equivalent experienceFamiliarity with public company requirements, including Sarbanes Oxley and key regulations, if applicableCompany OverviewWe're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving It was founded in 1983, and is headquartered in Traverse City, Michigan, USA, with a workforce of 1001-5000 employees. Its website is http://www.hagerty.com.