[Remote] Vacation Rental Specialist

Note: The job is a remote job and is open to candidates in USA. Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County, recognized as a Top Workplace for its employee-focused culture. The Vacation Rental Specialist will manage reservations, optimize inventory, and provide outstanding service to guests and owners, contributing to the company's mission of creating unforgettable vacation experiences. Responsibilities Assist guests and owners via phone and email with vacation rental inquiries, bookings, and modifications Provide accurate information on availability, rates, and policies Resolve concerns promptly, ensuring high satisfaction Maintain and update property availability across all booking channels (OTAs, extranets, etc.) Audit reservations from OTAs and internal systems for accuracy Process rental contracts, income distributions, and owner payouts Manage holds, blocks, and promotional inventory for upcoming seasons Support yield management strategies to maximize occupancy and revenue Generate weekly/monthly reports on rental performance, income distribution, and channel analytics Assist with month-end closing and forecasting Promote ancillary services (travel insurance, transportation) to enhance guest experiences Generate leads and schedule tours by offering promotional packages Collaborate with Marketing/Sales on cancellations, reschedules, and special offers Ensure all OTAs adhere to company policies and rate structures Document guest interactions and reservation details in property management software Identify and onboard new distribution channels to expand reach Support Owner Relations and Accounting teams with inventory or payment discrepancies Assist in training new hires as needed Participate in staff meetings and company initiatives (e.g., sustainability programs) Perform duties of an Owner Support Specialist when required Complete assigned projects with measurable results Skills High school diploma or equivalent (GED) 1+ years of experience in customer service, hospitality, or vacation rentals Strong verbal and written communication skills Proficiency in Microsoft Office (Outlook, Word, Excel) Ability to multitask in a fast-paced environment Basic math skills (calculating rates, discounts, percentages) Professional phone etiquette and problem-solving ability Willingness to learn property management systems Previous experience in timeshare, resort operations, or vacation rental management Familiarity with OTA platforms or PMS software Knowledge of revenue management or inventory optimization Sales experience (upselling packages, travel insurance, tours) Experience with reporting tools (Excel pivot tables, BI software) Bilingual skills Benefits Health, vision, and dental insurance plans Company-paid life insurance coverage Voluntary Life and Accidental Death/Dismemberment Insurance HSA and FSA-Dependent Care Accounts Retirement plan Generous paid time off (PTO) and sick leave to support work-life balance Volunteer Time Off - Paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition Reimbursement Program Employee Wellness programs to support physical and mental health Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program Company Overview Breckenridge Grand Vacations is a real estate company. It was founded in 1984, and is headquartered in Breckenridge, Colorado, USA, with a workforce of 501-1000 employees. Its website is