[Remote] V104- Legal Lead Management Specialist

Note: The job is a remote job and is open to candidates in USA. Job Duck is a lifestyle company that connects ambitious individuals with rewarding remote job opportunities. They are seeking a proactive and detail-oriented Intake Specialist to manage leads efficiently and professionally, ensuring timely attention to potential clients and contributing to the firm's growth.ResponsibilitiesEnsure all leads are processed within the expected timeframe (target within 24 hours)Maintain consistent contact with leads to keep them engagedProcess leads and ensure timely follow-up and communicationAnswer incoming phone calls and properly vet potential clientsManage and oversee the full intake process for incoming leadsCollaborate with internal team members to support case progressionMove qualified cases efficiently through the pipelineSend intake forms and guide potential clients through completionOrganize and maintain structured intake workflowsGather and document client information accuratelySkills1+ year of experience in intake, customer service, or call handling rolesStrong English communication skills, both written and verbalAbility to manage high call volumes efficiently while maintaining professionalismComfortable working with structured processes and following workflowsAbility to multitask and maintain accuracy under pressureStrong verbal communication skillsExcellent phone presence and client interaction abilitiesHigh level of organization and attention to detailAbility to handle high call volume environmentsTime management and prioritization skillsProfessionalism and reliabilityProblem-solving mindsetAdaptability in fast-paced workflowsClient-focused approachProcess-oriented thinkingExperience in legal intake processes is preferredCompany OverviewWe help incredible people find amazing careers working from home for a United States-based business. It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is https://jobduck.com/.