[Remote] V104- Legal Intake and CRM Specialist
Note: The job is a remote job and is open to candidates in USA. Job Duck is a lifestyle company that connects individuals with rewarding remote job opportunities. They are seeking a motivated Legal Intake and CRM Specialist to support a fast-paced personal injury law practice, acting as the first point of contact for potential clients and managing the intake process with professionalism and empathy. Responsibilities • Make daily outbound follow-up calls to prospective clients • Handle after-hours intake and escalate critical cases to attorneys • Act as backup for reception by answering incoming calls • Keep CRM/Smart Advocate updated with all notes and critical comments • Screen cases based on qualification criteria (injury type, third-party involvement, etc.) • Manage the CRM and maintain accurate client records • Guide potential clients through the intake process • Send and confirm fee agreements for all qualified leads • Respond to all new leads within 30 minutes (calls, web forms, and referrals) Skills • 2-3 years of experience working as an Intake Specialist • Expected call volume: 45 calls per day • CRM: Smart Advocate • Previous experience in a personal injury law firm, or a strong understanding of personal injury terms Company Overview • We help incredible people find amazing careers working from home for a United States-based business. It was founded in undefined, and is headquartered in , with a workforce of 201-500 employees. Its website is