[Remote] UX Product Manager

Note: The job is a remote job and is open to candidates in USA. Rev.io is a company that provides configurable software for billing and customer management to service providers in various industries. They are seeking a UX Product Manager to drive the user experience strategy, focusing on improving workflows and customer satisfaction through user-centered design principles and collaboration with cross-functional teams.ResponsibilitiesChampion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycleIdentify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfactionAdvocate for user-centered design principles across all stages of product developmentConduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain pointsAnalyze customer behavior, support trends, and product usage data to uncover opportunities for improvementCollaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the fieldPartner with Product Owners to align product functionality with user expectations and business objectivesCreate wireframes, prototypes, user flows, and experience recommendations that guide product developmentValidate designs with customers and stakeholders, incorporating feedback through iterative improvementsHelp define product requirements and acceptance criteria with a strong focus on usability and workflow efficiencyCollaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistencyContribute to the evolution of Rev.io's design system and UX best practicesEnsure new functionality aligns with established patterns while supporting scalability and maintainabilityUtilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaborationExplore innovative ways to leverage AI to improve product experiences and internal design processesSkills4+ years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environmentStrong understanding of user-centered design principles, usability testing, and customer research methodologiesProven experience designing and delivering complex workflows within enterprise software applicationsAbility to translate customer insights into actionable product recommendations and requirementsExperience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholdersExcellent communication, facilitation, and presentation skillsExperience using modern design and prototyping tools, including AI-assisted design workflowsExperience in telecommunications, managed service providers (MSP), billing, subscription management, or related industriesExperience working with quote-to-cash, PSA, billing, field service, CRM, or ERP platformsFamiliarity with component-based front-end frameworks and design systemsExperience helping shape products in active development, beta programs, or rapidly evolving product environmentsUnderstanding of accessibility standards and best practices for enterprise softwareExperience working in Agile product development environmentsBenefitsExcellent medical, dental and vision coverage, with rates comparable to larger companiesCompany paid for life and disability insurance401k with generous company match and immediate vestingUnlimited PTOMonthly tech and fitness reimbursementsProfessional development allowanceCompany OverviewRev.io is a SaaS recurring revenue & customer management platform. It was founded in 2002, and is headquartered in Atlanta, Georgia, USA, with a workforce of 51-200 employees. Its website is http://rev.io.Company H1B SponsorshipRev.io has a track record of offering H1B sponsorships, with 1 in 2026, 2 in 2023, 1 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.