[Remote] UX Design Lead

Note: The job is a remote job and is open to candidates in USA. Brightway Insurance is one of the fastest-growing insurance agency systems in the United States, committed to customer-centric growth and innovation. They are seeking a UX Design Lead to guide their UX team and evolve their design culture, focusing on AI-assisted design practices and enhancing user experiences for agents and customers.ResponsibilitiesLead by example as a hands-on designer — own the most impactful UX work end-to-end and set the standard for what "good" looks like at BrightwayGuide a small team of full-time designers and contractors through mentorship, design critiques, and clear quality barsModel and champion an AI-first prototyping practice, and help the team evolve from Figma-centric specs to prototype-led workflowsThoughtfully weave AI-enabled capabilities into experiences for agents, advisors, and customers — raising the bar for usefulness and trust, and steering the team away from gratuitous or low-quality AI patternsPartner with product managers, engineers, and business leaders to evolve and execute UX strategy across the Brightway product and service ecosystemSteward and evolve the design system, including how it adapts as the team shifts toward AI-assisted prototyping and AI-native product patternsValidate ideas with end users and measure the impact of design decisions on user behavior and business outcomesSkillsDeep understanding of human-centered design processes, methods, and qualitative research practicesStrong hands-on craft in common prototyping toolsActive, hands-on use of AI-assisted design and prototyping tools (e.g. Claude, v0, Lovable, Cursor, or comparable), with a clear point of view on when AI earns its place in a workflow and when it just adds noiseExperience mentoring designers and running design critiquesCommitment to designing for accessibilityTrack record of driving consistency through design systems, and a view on how those systems evolve alongside AI-assisted workflowsAt least 6 years of UX design experience, including at least 1 year leading or mentoring other designersDemonstrated curiosity about — and hands-on experience with — emerging AI design tooling, ideally with a track record of bringing new practices into a team and helping others adopt themExperience with atomic design and Figma-based design systems (components, tokens, dev mode, etc)Bachelor's degree preferredExperience in insurance technology or designing a CRMFamiliarity and enthusiasm for Lean and Agile practicesA portfolio showcasing your prior work — bonus points for AI-assisted prototypes or shipped AI-enabled featuresCompany OverviewBrightway Insurance has re-invented the way people shop for insurance. It was founded in 2003, and is headquartered in Jacksonville, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.brightway.com.