[Remote] U/W Liaison I

Note: The job is a remote job and is open to candidates in USA. Guild Mortgage Company is a mortgage banking firm dedicated to serving homeowners and buyers since 1960. The UW Liaison I is responsible for supporting Sales and Operations by identifying products that meet borrower needs, assisting with loan structuring, providing training, and acting as a point of contact for underwriting support. Responsibilities Provide customer service to Retail and Correspondent origination staff related to general product questions, resolving inquiries related to pricing, eligibility, lock policy, and loan scenarios Maintain a strong working knowledge of company product and processes Assist Loan Officers in identifying specific products that best fit individual borrower needs Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc Partners with Regional VP, Regional Operations Manager, Operation Center staff and Corporate departments in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications related to area of expertise Partners with Regional VP, Regional and District Operations Manager, Operation Center staff and Corporate departments in providing initial and ongoing product training to field staff; collaborate with training department, helping identify training needs and providing applicable solutions Present and promote webinars related to products as needed Provides guidance to Loan Officers, LOAs, Loan Processors in the branches with selecting the best product and loan structuring for their customer Read and respond to UW Help questions received via email on moderate to high complexity inquiries Perform as main point of contact to assist Underwriters with incoming phone calls, status and communicate any relevant informant with branch personnel Prepare self-employed income calculations using LoanBeam. Be SME for LoanBeam Offer guidance to sales on all jumbo products. Be SME for jumbo products Perform other duties as assigned Skills Bachelors Degree directly related to the position or equivalent, required Expert-level understanding of the intricacies of mortgage product guidelines and process Passionate about delivering excellence in customer service Excellent verbal and written communication abilities Ability to act as a team player, eliminating silos and effectively working with others Strong critical thinking skills with an eye for strengthening and/or improving processes Excellent verbal and written communication skills required Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required Commitment to company values Customer Service - Proactive attention to each person Integrity - Do and say what's right Respect - Treat others with dignity Collaboration - Listen and work together Learning - Seek knowledge and strive for improvement Excellence – Deliver the unexpected Company Overview Guild Mortgage is a growing mortgage company that offers residential mortgage products as well as local in-house origination and servicing. It was founded in 1960, and is headquartered in San Diego, California, USA, with a workforce of 5001-10000 employees. Its website is