[Remote] (US) Sr Solutions Analyst - Financial

Note: The job is a remote job and is open to candidates in USA. PointClickCare is a leading health tech company focused on delivering exceptional care through innovative solutions. The Sr Solutions Analyst - Financial will provide exceptional customer support for cloud-based healthcare solutions, resolving technical queries and complaints while collaborating with various departments to enhance user experience.ResponsibilitiesDevelop an in-depth understanding of the Billing modules used to support processes and patient care in Senior Living facilitiesAs a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues via phone, email, chat or remote sessionsWork effectively and professionally with other departments to resolve issuesDocument user problems through the use of an online problem management system, Salesforce’s Service CloudCoordinate and execute internal, external, and or internal/external meetings to resolve problemsStay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaSBe available to work between the hours of 8am to 8pm weekdays, occasional weekends, and holidays as necessarySkillsExcellent interpersonal, customer support, and problem-solving skillsDemonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environmentStrong communication, relationship management and documentation skillsHigh degree of computer literacy and excellent typing skillsExperience providing web-based application software supportPrior long term care experience working in a business office roleDegree in Healthcare, IT, Engineering, Business SolutionsPrior experience using PointClickCareBenefitsPerformance based bonusFulltime benefitsBenefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!Company OverviewPointClickCare develops web-based products and services to help long-term care providers manage the complete lifecycle of resident care. It was founded in 1995, and is headquartered in Mississauga, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.pointclickcare.com.Company H1B SponsorshipPointClickCare has a track record of offering H1B sponsorships, with 2 in 2026, 17 in 2025, 11 in 2024, 11 in 2023, 17 in 2022, 4 in 2021. Please note that this does not guarantee sponsorship for this specific role.