[Remote] URGENT HIRING | Healthcare Customer Service Advocate - Remote

Note: The job is a remote job and is open to candidates in USA. Imagenet is a leading provider of back-office support technology and tech-enabled outsourced services to healthcare plans nationwide. They are seeking a Healthcare Customer Service Advocate to support U.S. healthcare members by handling benefits inquiries, eligibility verification, and medical claims processing. Responsibilities • Handle inbound and outbound calls related to healthcare benefits, eligibility, and medical claims • Explain claims status, denials, EOBs, and coverage limitations to members • Research and resolve claims-related concerns using internal healthcare systems • Accurately document interactions and resolutions in CRM tools • Meet defined productivity, quality, and HIPAA compliance standards Skills • High school diploma or equivalent; college degree preferred • Minimum 2 years' experience in healthcare BPO, call center, or healthcare customer service • Familiarity with Medicare processes and patient care protocols is a plus • Working healthcare knowledge of benefits, eligibility, and medical claims processing • Strong English communication, active listening, and multitasking skills • High attention to detail and discretion when handling sensitive information • Able to perform in a high-volume, deadline-driven environment • Proficiency in computer systems and CRM tools • Willing to work on shifting schedules, graveyard shift, holidays and weekends if required • Candidate residing in Manila or nearby provinces is preferred • Can start ASAP • Experience supporting Medicare members/patients • Familiarity with ICD-9/ICD-10 coding Benefits • Competitive Pay + 13th Month Salary • Comprehensive HMO Coverage (Medical & Dental) • Equipment Provided – Everything you need to succeed • Career Growth – Be part of a dynamic and supportive team that values your expertise • Immediate Hiring – Start ASAP and make an impact from day one Company Overview • Imagenet is an IT company that provides call center solutions. It was founded in 2002, and is headquartered in Alameda, California, USA, with a workforce of 1001-5000 employees. Its website is Apply tot his job