Remote Triage RN - Future Opportunity
Description HeiTech Services is seeking experienced Registered Nurses (RNs) interested in supporting upcoming federal healthcare programs that provide 24/7 telehealth triage services for military members, veterans, and their families. This posting represents anticipated hiring needs for future program support. Qualified candidates will be contacted as opportunities become available. If you are a seasoned ER or Medical-Surgical nurse looking for a meaningful, mission-driven role that allows you to apply your clinical expertise while working remotely, we encourage you to express your interest. This opportunity allows nurses to support patients from the comfort of their home while helping military-connected communities access the care and guidance they need. Remote Triage RN to support patients by assessing symptoms, providing clinical guidance, and helping determine appropriate next steps using established evidence-based protocols. Rate & Schedule • $35/hour pay rate • Evening, night, and weekend differentials may apply • 100% Remote – Work from Home • Various shift options may be available (day, evening, or night) • Schedules may include weekend coverage and do not rotate Training • Approximately 6 weeks of paid training • Training Schedule Monday – Friday | 800 AM – 430 PM CST Key Duties • Triage Symptoms – Assess patient concerns using evidence-based clinical protocols • Provide Care Guidance – Recommend appropriate next steps such as self-care, primary care follow-up, or urgent care • Health Education – Provide guidance on medications, test results, and chronic condition management • Crisis Triage – Support callers experiencing urgent medical or behavioral health concerns • Document Interactions – Accurately record patient interactions in electronic health record systems • Collaborate with Care Teams – Work closely with clinical leadership and fellow remote RNs Requirements What You Need • 5+ years of recent hands-on acute care RN experience (ER or Medical-Surgical strongly preferred) • Active Compact RN License in good standing from the state where you reside • Bachelor of Science in Nursing (BSN) from an accredited U.S. university • Comfort working in phone-based clinical environments • Ability to navigate multiple computer systems simultaneously • Strong documentation, communication, and critical thinking skills • A passion for supporting military and federal healthcare programs Nice to Have • Telehealth or nurse triage services • Behavioral health, pediatrics, or maternal health • Call center nursing environments • Military healthcare systems or veteran patient populations Remote Work Demands • Hard-wired Ethernet internet connection (Wi-Fi only is not acceptable) • A quiet home office with a door to maintain HIPAA compliance • Ability to work in a metrics-driven environment Federal Eligibility • U.S. Citizenship required • Ability to pass a Public Trust background investigation • Ability to pass federal drug screening • Willingness to obtain RN licensure in multiple states if required by the program HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, or any other protected status under applicable law. If you require a reasonable accommodation during the application process, please contact us at [email protected]. HeiTech Services may utilize technology-assisted tools, including artificial intelligence, to support the review of application materials. These tools are used to enhance efficiency; however, all hiring decisions are made by human reviewers in accordance with federal hiring guidelines. Apply To This Job