[Remote] Travel Claims & Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. One80 Intermediaries is a leading insurance wholesaler and program manager, and they are seeking a Travel Claims & Customer Service Representative. This role serves as the first point of contact for reporting claims and initiating the claims process, ensuring exceptional service to claimants and callers. Responsibilities Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards, including quantity and quality claims processing standards Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions Ability to function independently within established guidelines Maintain HIPAA compliance Skills Independently process travel claims in accordance with associated policies Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner Consistently meet established performance standards, including quantity and quality claims processing standards Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions Ability to function independently within established guidelines Maintain HIPAA compliance Effective time management skills Excellent interpersonal, verbal, and written communication skills Intermediate skill level in Microsoft Office programs Problem/issue resolution capability Ability to work effectively in a fast-paced team-based environment Company Overview RSC is an insurance brokerage firm that offers employee benefits, consulting, financial, and wealth management solutions. It is a sub-organization of Accession Risk Management Group. It was founded in 1997, and is headquartered in Boston, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is